Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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Job Description

Job Description

Reporting directly to the Director of Business Operations for UKI, the Operations Manager will act as the primary, autonomous business partner supporting one or multiple VPs leading our major industry segments in the UK business. You are an integral part of the operations ecosystem and prioritize, calibrate, and drive pipeline hygiene, forecasting accuracy, and planning execution with the highest standards of quality.

The objective of this role is to establish a strong, collaborative partnership built on trust and shared accountability, providing data-driven insights to support leadership decision-making across regions that represent a massive portion of our revenue.

The successful Operations Manager is a great driver of priorities and a proactive problem solver who will demonstrate curiosity and proven experience building solutions to complex business problems. You must be a self-starter, ensuring efficient, cross-functional efforts are geared towards optimized sales processes and accurate forecasting. The successful candidate will also provide timely and efficient coordination of territory allocation, segmentation updates, and quota assignments to maximize impact and accelerate predictability with our sales leaders.

What you get to do in this role:

Lead, organize, and manage business operations for major industry segments in the UK business, operating fully autonomously at a senior level.
Drive all facets of the multi-year and annual planning processes, including territory structure, segmentation, and quota assignment.
Build and maintain management cadence and rhythm of the business rigor, running regular forecast calls and maintaining weekly pipeline hygiene to ensure predictability and accountability.
Capture major takeaways, maintain milestones, and leverage strong technical skills (including advanced Excel modeling) to bridge finance and operations, contextualizing complexities for senior sales leaders.
Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers and leaders spend with customers and partners.
Participate in cross-functional initiatives to transform and streamline processes, increasing sales productivity and efficiency.

Key deliverables include:

Weekly pipeline health updates and proactive visibility gaps for forecasting and resource allocation.
Execution of the annual planning cycle, including territory allocation and segmentation updates.
Preparation and delivery of QBR (Quarterly Business Review) materials and data views with minimal intervention.
Consistent, high-quality data-driven insights and presentations to support strategic decision-making for Regional VPs and Sales Directors.
Streamlined forecast cadences that give sales leaders time back to inspect opportunities and manage their business reliably.

Qualifications

To be successful in this role you have:

Minimum 8+ years of proven relevant experience in Sales Operations, Revenue Operations, or Business Operations at a principal/management level, preferably in a matrix, high-growth technology/SaaS organization.
Exceptional business partnering and strong relationship management skills, with a proven ability to confidently present strong opinions and strategic counsel to senior sales leaders.
Proven experience building solutions to complex business problems, demonstrating sharp business judgment, the ability to see the "big picture" and prioritize.
A self-starter mentality with attention to detail and the ability to remain calm under pressure in a fast-paced, change-driven environment.
Superb analytical mind and business sense, paired with high competency in both written and verbal communication.
Proficiency with CRM management, advanced Excel modeling, and other relevant sales automation and reporting tools.
Demonstrates curiosity and encompasses the 5C’s: Creativity, Critical thinking, Curiosity, Communication and Collaboration.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Employee Type: Regular

Region: EMEA - Europe, Middle East and Africa

Work Persona: Flexible

Business Operations Manager - UKI

Job Description