As an AGCO Finance Sales Support Officer, based from our Dublin office, you are primarily responsible for the processing of pre-deal information at proposal stage & deal support before the contract is activated. You will also be responsible for answering inbound calls from customers and dealers and helping with queries relating to existing contracts. You work closely with Area Sales Managers and Sales Development Representatives, supporting them with their tasks where required.

Find out more here about how you can unleash your full potential at DLL

Day to Day:

Customer Service
- Acting as the key contact point for Ireland
- Building relationships with key stakeholders
- Receiving and solving inbound queries by phone and email from dealers and customers
- Managing customer feedback and complaints processes
Deal Set Up
- Liaising with retail customers and dealer staff to gather all relevant information required to submit an accurate and credible proposal to the Credit team
- Ensuring customers are given an adequate explanation of credit searches and KYC requirements
- Preparing documentation suite and dispatching to the customer/dealer for signing. Ensure that the customer has adequate information to understand and complete the documents
- Assisting, where appropriate, with obtaining KYC information on proposals
Deal Management
- Packaging and preparing deals received in the office for processing
- Expediting documents for retail deals to ensure prompt service for retail customers and paying out to the dealer
- Chasing the resolution of queries re. “incomplete” deals with dealers and customers
- Managing re-sign process when appropriate
Supporting the Wider Business
- Supporting Area Managers by providing cover for them when required
- Providing ad hoc project / testing support for new systems

Key Performance Indicators

Deal processing times as measured by CRM systems
Customer service; measurement including dealer NPS surveys
Quality / Accuracy of processing deals
Compliance with group policy and regulations including mandatory training
Identification of process improvements and/or process efficiencies
Internal Reporting including month and year end figures

All members enjoy

Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.
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Skills & attributes

A friendly and approachable Individual who has an organized and structured approach whilst being comfortable working in complex environments with deadlines.
Excellent communication skills both verbal and written
Listens and asks questions to ensure understanding
Resolves conflicts or disagreements in a respectful, professional manner
Establishes and supports an atmosphere that reinforces collaboration and teamwork
Approachable by team members and individuals in other departments and willing to share knowledge with others
Engages in problem-solving; suggests ways to improve efficiency and performance within systems and processes
Flexible, open, and receptive to new processes
Reliable and comfortable working in a hybrid office and work from home environment
Manages time effectively and accomplishes all tasks and responsibilities in a timely and accurate fashion
Strong attention to detail and a high level of accuracy and compliance
Prioritizes tasks well and handles multiple demands with competing priorities
Adapts to changing priorities, situations and demands

Experience:

Experience in a customer facing role and / or the financial services industry (essential).
Regulated financial services environment experience (desired).
Exposure to the agricultural sector (desired).
APA/QFA qualification would be advantageous. If you are not APA/QFA qualified, you will be required to meet the Central Bank of Ireland’s minimum competency requirements for our business meaning you will be required to obtain a qualification as either an Accredited Product Advisor (Loans and Regulations) or Qualified Financial Advisor.

Good to know:

Deadline for application: 13th May 2026 (occasionally we may need to close the application sooner if a high number of applications are received).
The selection process may involve an assessment.
Applications via email will not be reviewed. Please apply online via our career website.
DLL’s referral program applies.
For more information, please contact Natalie Gray, Talent Acquisition Partner via natalie.gray@dllgroup.com

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and an inclusive work environment.

We’re dedicated to ensuring our hiring process is accessible to all. If you require accommodation at any stage, please inform your Talent Acquisition Partner.

Hiring is subject to successful completion of a background check.

Build your future with AGCO Finance

AGCO Finance is the worldwide provider of financing solutions for AGCO, a global leader in the design, manufacturing and distribution of agricultural equipment. Headquartered in Eindhoven, the Netherlands, AGCO Finance employs over 450 people, and provides customer and dealer finance solutions in over 20 countries.

Founded in 1990 as a joint venture between DLL, a global financial solutions provider and a wholly owned subsidiary of Rabobank Group, and AGCO, AGCO Finance has a rich history of supporting the agricultural industry. The primary brands we support include Fendt, Massey-Ferguson, PTx, Valtra, and AGCO Parts & Service.

We offer unique opportunities to build your career in a dynamic global company that values partnership, customer focus, and respect. With over 30 years of expertise in financial services and agriculture, we are committed to helping farmers grow their businesses and create a sustainable legacy for future generations.

Why work at AGCO Finance?

(At AGCO Finance,) we believe that our people are our greatest asset. We are committed to fostering a diverse and inclusive work environment where every team member can thrive. Our members are passionate about delivering innovative financial solutions that empower farmers and agricultural businesses around the world. Whether you are just starting your career or looking to take the next step, AGCO Finance offers a range of opportunities to grow and develop your skills in an international environment.

Start your journey with AGCO Finance and make a difference in the world of agriculture.

To learn more about AGCO Finance, visit www.agcofinance.com.

Sales Support Officer

Benefits

Job Description