Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

As a DevOps manager you will lead and grow a distributed, follow-the-sun DevOps Operations team that owns the L3 support function for our Edge/on-prem (OpenShift, k0s) and cloud platforms (AKS and GKE). Your primary responsibility is to deliver reliable operations at scale by establishing the processes, standards, and capabilities that enable fast, high-quality L3 resolution.

You will foster tight, day-to-day collaboration between Operations and the DevOps engineering teams to ensure unified incident and change management across time zones.

The primary objective is to deliver fast, regionally aligned L3 support for DevOps-related incidents and changes, streamline DevOps–Ops handoffs, and equip Ops with the tooling and automation needed to resolve more L1/L2 issues.

Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problem remediation.

You will partner with DevOps engineering to automate and streamline existing workflows and processes.

Ensuring timely, high-quality handling of requests will reduce incident duration and directly improve customer satisfaction.

This role will allow you to take your career to the next level, working alongside industry experts and scaling an already successful global organization. You will work with cutting edge technologies in both Cloud and Edge environments.

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What You'll Do

Develop team capabilities in automation, cloud and edge deployment, monitoring, troubleshooting and DevOps CI/CD pipelines.
Drive continuous improvement initiatives and ensure alignment with business goals.

Leadership

Manage and lead the global DevOps L3 team. Manage the day-to-day running of the team and the projects.
Overall responsibility for the projects that the team is working on. Acts as a point of escalation for the team.
Works with senior leadership to create strategic goals for their team. Measures the performance of those goals.

Teaching and Sharing Culture

Shares skills, knowledge, and expertise with the team.
Fosters a culture of collaboration and continuous learning by organizing training sessions, workshops, and knowledge-sharing sessions.
Writes and maintains standard operations procedures (SOP) for new and existing applications and services.
Keeps up-to-date on best practices and new technologies.
Collaborates on technical architecture and system design.
Evaluates existing components or systems to determine integration requirements and to ensure the final solutions meet organizational needs.
Interacts with cross-functional management on high-profile technical operations while providing clear feedback and leadership to support teams.
Authoring knowledge-base articles and driving internal knowledge sharing.
Works in off-routine hours occasionally. Works with customers and travel to international customer or partner locations.

Collaborating With

Operations (Customer Deployment) teams: Collaborate with the Operations teams for troubleshooting and solving L3 tickets, create automations to reduce and optimize workload.
DevOps Cloud and Edge teams: Work closely with the wider DevOps engineering teams, your manager, developers and QA engineers to understand requirements, provide technical guidance, and ensure smooth integration and deployment of our product.
Security Team: Collaborate with the team to ensure the security of our cloud and edge solutions.

Our Tech Stack

At Everseen, you will have the opportunity to work with cutting-edge technology. Our stack includes:

CI/CD Tools: GitLab CI/CD
Cloud Platforms: Azure (AKS, Registry), GCP (GKE)
Edge Platforms: Docker, Podman, Kubernetes(k0s) and Openshift
Edge OS: RHEL, Ubuntu
Automation Tools: Ansible (AWX), Jinja, Terraform
Deployment Tools: Helm, Flux CD
Observability: Prometheus, Loki, Grafana alloy, Grafana dashboards, Thanos
Databases: Elasticsearch, MongoDB
Authentication: Keycloak
Scripting Languages: Python, Bash

Profile and Skills

Experience: Proven 3+ years experience as a DevOps Manager and previous experience as a DevOps/Automation Engineer, Linux Administrator or a combination of them.
Management experience: Experience in building new teams and establishing processes and procedures.
Linux & System Services: Basic understanding of local and distributed filesystems (ext4, xfs, NFS), storage migration, SSH tunneling, SCP, SFTP, web servers (Nginx, Apache), reverse proxying, and troubleshooting (logs, performance, connectivity).
Containerization & Orchestration: Basic knowledge of Docker and Kubernetes/OpenShift, and virtualization solutions.
Configuration Management & CI/CD: Experience with Ansible/Ansible Tower (or similar tools like Salt, Puppet, Chef), Jenkins/GitLab CI/CD (or equivalents like CircleCI, TeamCity), and Infrastructure as Code (IaC) using Terraform (or alternatives like Azure Automation, CloudFormation).
Cloud & Version Control: Familiarity with Azure Cloud (or AWS, GCP), GIT for system versioning, and basic understanding of backup solutions.
Scripting & Programming: Experience in Bash scripting and Python for automation and development tasks.
Monitoring & Logging: Experience with monitoring tools like Node exporter, Prometheus, Grafana, and log collection solutions (e.g.,Prometheus, fluentd, logstash).
Databases: Basic understanding of relational (MySQL, MariaDB) and NoSQL (Elasticsearch, MongoDB) databases, with hands-on experience writing queries.
API & Data Formats: Hands-on experience with JSON and making Restful API calls.
Software Engineering & Architecture: Broad understanding of software engineering principles, architecture, programming languages, frameworks, and industry trends, particularly in the AI space.

Analytical and Problem-Solving Skills

Possesses strong analytical and problem-solving abilities, leveraging data to inform product decisions. This skill is essential for identifying market opportunities, optimizing product features, and addressing challenges effectively.

Communication Skills

Excellent presentation, oral, and written communication skills. Fluent business English is a requirement.

Customer Focus

A passionate advocate for determining and delivering solutions with a high level of customer satisfaction.
Ability to prioritize customer experience as a top priority in solution delivery.

Interest in Learning and Growth Mindset

Demonstrated interest in learning and a strong desire to expand knowledge in their respective field.
Eagerness to explore new technologies, methodologies, and best practices to enhance skills and capabilities.
Results-oriented attitude, with a drive to achieve objectives efficiently.

Technical Leadership

Capable of leading and engaging in technical discussions with stakeholders and beginning to lead smaller projects. Provide strategic and thought leadership to the team and stakeholders.
AdviseS technology leaders, our product team, and other internal stakeholders to make technology decisions that grow and improve our products.

Leadership

Leads matrixed project teams from across the organization
Coaches and mentors less experienced members of the team

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About Everseen

Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our mission is to protect people, process, products and profitability within the retail sector and beyond.

We are trusted by major food, drug, mass, and specialty retailers around the world— including Kroger, Meijer, and Woolworths—we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

Key Numbers

Top 11

Trusted by 11 of the top 20 global grocery retailers

120,000+

Edge AI Endpoints Worldwide

+3x ROI

Delivering Market's best ROI

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.

DevOps Manager

Job Description