Job Description

Benefits:

Competitive Salary
Starting twenty-two holidays
Medical refund scheme
Enhanced statutory sick pay
1.5% employer matched Pension scheme
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme

Key Responsibilities:

Be aware of daily requirements and complete workload in a timely manner.
No Key Report – Highlighting stolen keys / Putting issues on Fleet Sheet
Flat battery checks
Assigning Tyre jobs to Tyre Companies
Managing the on-street sheet – Assigning jobs to Angels / Regions / External suppliers etc
Checking communication groups to open / close cars / fuel cards etc.
Moving bookings for unavailable cars
Making sure fleet bookings are on for the appropriate time / extended if necessary.
Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queries
Managing internal alerts to spot potential fuel card fraud
Assisting call centre with escalations
Managing spare keys / logbooks
Working in conjunction with the on street team to resolve issues remotely where possible reducing vehicle down-time.
Update manager on progress preparing weekly activity reports
Manage various administrative support functions for the GoCar team
Fuel Cards Management to include below
Keeping the Master File up to date
Cancelling stolen / lost cards
Getting new cards put into cards and updating them
Checking the transaction reports for anything suspicious
Checking the decline report for stolen cards
Keeping proper stock of cards
Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
Ad hoc duties as directed by Management.

Your Skills:

Previous experience in the automotive/ operations/administration industry
Team player with excellent customer service, IT skills including Microsoft Excel and Word
Excellent organisational and interpersonal skills
Ability to work on own initiative.
Good communications skills - both written and verbal
Full Clean driving licence

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG2

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

Operations & Customer Support

Benefits

Job Description