PHOENIX CONSULTING

IT's Personal Always.

About Us

We are a fast-growing technical consulting and implementation partner, helping organisations deliver end-to-end digital transformation across enterprise IT platforms, Cyber Security, systems integration, cloud and ERP, with Salesforce as one of the platforms we specialise in.

Our business focus includes energy, Healthcare, and we have a long track record of success through organic and new business growth.

We are trusted by our customers for our ability to deliver complex, high-value programmers and for working in deep partnership with their teams.

Location

Remote (UK-Ireland based candidates only) — with occasional travel to client sites

Hours

Full-time

Reports to

Delivery Lead

Department

Solutions & Delivery

Company

Phoenixco Ltd, trading as Phoenix Consulting

The Role

We are looking for a Solution Architect to lead the design and delivery of client solutions across our Salesforce, engagements. You will translate client business requirements into robust, scalable technical architecture, working closely with delivery teams, consultants, and client stakeholders throughout each engagement.

This role has a particular focus on field service solutions, so hands-on experience designing and implementing field service capability (such as Salesforce Field Service) is essential. While the role is remote, you will need to be comfortable travelling to client sites from time to time — for workshops, discovery sessions, and go-lives — so being UK-based is a firm requirement.

We're looking for someone who sees this as more than a role to fill — someone keen to grow with Phoenix as we scale, take on greater ownership over time, and help shape how we deliver solutions as a business.

Key Responsibilities

Lead solution design and technical architecture across Salesforce, client engagements

Translate client business requirements into scalable, well-architected technical solutions

Design and oversee field service solutions specifically, drawing on hands-on field service implementation experience

Act as the primary technical point of contact for clients throughout the engagement lifecycle

Attend client sites as needed for discovery workshops, solution walkthroughs, and go-lives

Work closely with delivery consultants to ensure solutions are implemented to specification and best practice

Identify risks, dependencies, and technical trade-offs early, and communicate these clearly to clients and leadership

Contribute to pre-sales and scoping conversations, helping shape proposals and statements of work

Support the development of Phoenix's internal delivery standards, templates, and best practice as the team grows

Mentor and support less experienced consultants on technical delivery

About You

Essential

Based in the UK, with the ability to travel to client sites when required

Relevant certifications (e.g. Salesforce Application/System Architect, Field Service certifications)

Proven experience as a Solution Architect within a Salesforce environment with field service experience

Hands-on experience delivering field service solutions (e.g. Salesforce Field Service)

Strong ability to translate business requirements into solution architecture and clear client-facing documentation

Comfortable working directly with client stakeholders, including in person

Confident working independently in a remote, self-directed environment

A genuine desire to grow with the business — someone looking for a long-term home, not just a short-term contract

Strong communication skills, with the ability to explain technical concepts to non-technical audiences

3+ years of experience in client-facing projects with a focus on large-scale systems development and business process consulting.

Excellent communication skills are mandatory; must be able to articulate complex migration strategies to both technical teams and business stakeholders.

Desirable

Experience working within a consultancy or professional services environment

Exposure to pre-sales, scoping, or proposal writing

Experience mentoring or supporting junior consultants

Experience with field service solutions such as Salesforce Field Service

Why Join Phoenix

A genuinely remote-first, flexible working culture

The opportunity to shape solution delivery as we scale as a business

Direct exposure to leadership and a real say in how we work

A collaborative, supportive team culture across a growing consultancy

A dynamic working environment where you can directly influence both the direction of the company as well as ensuring client success with every interaction

SF Solution Architect with Field Service Experience (UK-Ireland Based)

Benefits

Job Description