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Job Title

Collections Analyst

What does a successful Collections Analyst do? A successful Collections Analyst at AIBMS will expertly manage timely collections, accurate sales ledger maintenance, and compliant cash application that supports business performance goals. You’ll balance strong attention to detail with proactive client engagement to resolve disputes and reduce credit risk. You thrive in a collaborative FinTech environment and help clients focus on life while we simplify their financial operations.

What you will do:

Manage accounts receivable activities, including invoice processing and sales ledger maintenance
Contact customers in arrears and prioritize recovery of aged outstanding balances
Negotiate payment plans and follow-up on overdue payments to meet collection performance objectives
Document all collection activities and communications in the collections system or database
Liaise with third-party collection agencies and internal stakeholders to coordinate recovery efforts
Investigate and resolve billing discrepancies, disputes, and payment allocation issues
Monitor portfolio health, generate aging reports, and escalate high-risk accounts
Support process improvements to reduce days sales outstanding and minimize credit exposure

What you will need to have:

Proven accounts receivable and collections expertise with strong commercial acumen
Experience with ERP systems such as SAP and with collections or CRM databases
Advanced Excel proficiency (pivot tables, lookup functions, data analysis)
Strong analytical decision-making and problem-solving capabilities
Excellent communication and negotiation skills with the ability to manage difficult client situations

What would be great to have:

Experience with reporting and visualization tools (for example, Power BI)
Background in payments, merchant services, or financial operations within FinTech
Track record of meeting or exceeding collection performance targets
Multilingual abilities or experience working with international client portfolios

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Collections Analyst

Job Description