The Role:

This position involves providing comprehensive administrative and operational support to the wholesale commercial team, contributing to the achievement of sales targets, and maintaining strong internal and external relationships.

Permanent Role
Location: Citywest

Key Responsibilities / Outcomes

Support the activities of the Commercial team when dealing with manufacturers on a day to day basis.
Administration & product set up duties to include data maintenance & clean up activity as required.
Manage customer & manufacturer queries and ensure they are logged and dealt with in a professional, timely manner.
Manage customer pricing queries in conjunction with the Uniphar Finance team.
To schedule and produce reports to required timelines and perform data analysis.
Liaise with all departments across the organisation to optimise the commercial offering and the pharmacy experience of service from the business.
Be day to day contact for a number of key customer group
Be main conjugate between Operations and Retail groups in managing cross orders, promotional stock and ad hoc queries.
Actively participate and contribute to business development and project initiatives as required.
Report weekly, monthly and quarterly both formally and informally, to an agreed timetable and format.
Operate as a team player and positively contribute to achieving growth targets of the business.
Support activities, including order processing, liaising with Operations on deliveries and dispatch

Requirements

1-2 years experience in administration or operational support
Strong Excel skills
SAP experience is an advantage
Strong organisation skills
Excellent Communication skills

Key Outcomes and Responsibilities

Strategic Partnership:

Collaborate with business leaders to understand operational priorities and develop HR strategies to meet organisational goals in line with focus projects.
Provide guidance on workforce planning, talent management, employee engagement, and organisational design.
Serve as a ‘’consultant’’ on employee relations, performance management, and change management processes.

Project Management:

Develop and deliver on detailed project plans, timelines, and budgets to ensure successful project delivery on time and in budget where applicable.
Coordinate cross-functional teams and stakeholders, providing updates and resolving project challenges.
Review and analyse project outcomes and recommend improvements for future initiatives.
Utilise data and insights to assess project outcomes and refine approaches.

Talent and Workforce Development:

Partner with leaders to design and implement strategies for talent acquisition, development, and retention on key change management projects.
Conduct training sessions, information sessions and workshops on HR-related topics and initiatives project specific.

Data-Driven Insights:

Use HR analytics to identify trends, risks, and opportunities, providing actionable recommendations to leadership.
Monitor key HR metrics to track the effectiveness of initiatives and projects.

Compliance and Best Practices:

Ensure HR policies and procedures comply with employment legislation.
Maintain knowledge of best practices in HR and contribute to continuous improvement efforts.

Ensure clear, transparent, and consistent messaging across the division

Skills & Experiences

Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
Proven experience as an HR Business Partner or in a similar role, with a focus on managing HR projects and change management.
Excellent interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organization

Excellent project management skills, with the ability to manage multiple priorities and stakeholders effectively.
Strategic thinker with the ability to translate business objectives into actionable HR initiatives.
A progressive, non-bureaucratic approach to HR
An ability to work in an agile way. Comfortable with ambiguity.
Enjoy working in an entrepreneurial culture that moves quickly and requires rapid response and the ability to make quick, sound decisions.
In-depth knowledge of HR principles, practices, and legal requirements
Strong understanding of change management principles and experience leading organisational change initiatives
Ability to collaborate and build strong cross-functional relationships.
An approach of listening carefully and asking questions to understand the why and the how of our current state while partnering to build our future state.
Patience and persistence in driving projects over the finish line against a landscape of regularly changing priorities.
Focused always on business impact and colleague experience.

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

Commercial Support Executive

Job Description