Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Product Manager at Docusign, you will play a crucial role in shaping the future of our trust and Digital Signature space. You will be responsible for defining product strategies, overseeing impactful customer-facing products globally, and collaborating with cross-functional teams to develop innovative solutions that enhance customer experiences and drive business value. This role requires a strong understanding of both business and technology, as you will need to identify market opportunities, translate customer needs into actionable product features, and lead product roadmap from discovery and scoping to launch, as well as customer adoption and conversion. Your ability to balance strategic vision with tactical execution, along with excellent communication and interpersonal skills, will be vital in driving product success and fostering collaboration among diverse teams.

This position is an individual contributor role reporting to the Product Management Director.

Responsibility

Define and drive the vision, strategy, and roadmap for your product area, ensuring alignment with overall company goals and the Intelligent Agreement Management platform
Develop a deep understanding of key personas and jobs to be done by closely working with customers, User Research, and Marketing
Partner closely with Engineering and Design teams to ensure product functionalities to translate product strategy into detailed product requirements, user stories, and acceptance criteria
Learn, measure, and improve key business and customer metrics in collaboration with Data Science, identifying areas for continuous testing, experimentation, and evolution

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

5+ years of hands-on Product Management experience, ideally within a SaaS, enterprise software, or highly regulated technology environment
Experience managing the full product lifecycle from inception to launch, including defining MVP scope, writing detailed PRDs, and managing complex dependencies
Experience utilizing data tools to track KPIs, and drive product decisions based on customer behavior
Experience leading and collaborating closely with Engineering, UX/UI Design, and Product Marketing without formal authority
Experience conducting customer interviews, working with user research teams, and translating user pain points into Jobs-to-be-Done
Bachelor's degree in Computer Science, Engineering, Business, or a related technical/analytical field (or equivalent practical experience)

Preferred

Prior experience in digital signatures, public key infrastructure (PKI), identity verification (IDV), cryptography, or compliance/security frameworks (e.g., eIDAS, SOC2, GDPR)
Experience building features that integrate into broader ecosystem platforms (like Docusign's Intelligent Agreement Management) or working with public APIs and integrations (e.g., Salesforce, Microsoft)
Background in growth loops, monetization, or conversion optimization strategies
Master's degree, MBA, or relevant industry certifications

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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Product Manager

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