Client Solutions Senior Analyst

Fund Recs is an award-winning Irish Fintech, founded in 2013, dedicated to building the latest technologies to transform how data is managed, processed, and leveraged by the Funds industry.

Our no-code reconciliation and data transformation software takes on mundane, repetitive jobs and fully automates them, giving customers back valuable time to better serve their clients. Our platform supports over 3,000 users in more than 30 countries around the globe and we count some of the world’s largest financial services firms as clients. Industry leading fund administrators, depositories, audit firms, asset managers and 3rd party management companies trust Fund Recs’ software to deliver efficient solutions to mission critical problems across their businesses.

We’re going through a period of high growth and are just getting started. With our continuous investment in innovation and the deployment of new solutions, the opportunity in front of us is enormous.

Our team is expanding and has a global footprint of more than 50 people. We have offices in Dublin, Waterford and New York and remote employees spread out from the west coast of North America all the way to Melbourne. We work flexibly and operate as a remote friendly company so our team in the vicinity of offices can choose the home / office arrangement that works best for them.

Please note: this role is based in the Republic of Ireland and we cannot facilitate remote working outside of Ireland.

About the role:

We are looking for a highly motivated Client Solutions Senior Analyst to join our Client Solutions team.

This is an exceptional opportunity for a talented individual with a collaborative and customer centric mindset who is keen to develop their career as part of an award-winning Fintech.

The Client Solutions Senior Analyst will work with new and existing clients to fully onboard them to our software. You will work as the main point of contact for a set of clients to ensure they are maximizing their use of the system. You will also work as the link between our clients and our product team to ensure all feedback is processed in a consistent manner.

About our Client Solutions team:

Our team of approx. 15 operates globally with team members based out of Ireland, the US, Dubai and Australia, and supports clients right across the globe. Our clients are typically Fund Administrators, Fund ManCo’s, Depositories, Transfer Agents, Auditors, Investment Managers, and anyone who works within the Investment Fund world.

We are passionate about delivering first-class support for our clients and ensuring their experience of working with us and our products is a positive one; we pride ourselves on ensuring we’re there for our clients when they need us. Having our team spread across the globe also enables us to provide 24/7 support.

We have the opportunity to collaborate across diverse internal teams including Product Ops, Product Mgmt., Account Mgmt., Sales Ops and more. Working alongside these teams enables us to grow and expand our skillset and offers opportunity to move into these teams in time, we believe our career ladders do not have to be linear and multiple opportunities are provided to our team to grow and enhance their career.

What you’ll do:

· Onboard new and existing clients to the Fund Recs platform

· Manage existing client relationships

· Effectively resolve client enquiries in a thoughtful and timely manner

· Provide online and on-site training to key clients and participate in industry events

· Test new modules and functionality for all clients

· Support clients to most effectively utilise Fund Recs products and services to meet their business needs

· Engage with the product and sales teams to feed back trends and ideas to consistently enhance our products and deliver exceptional service to our clients.

What you’ll bring:

3+ years Fund Accounting experience
NAV experience required for this role
Strong understanding of the reconciliation process
Strong Fund Admin operational knowledge
Daily operations & problem-solving focus
Client focused with strong relationship building and influencing skills
Very organised with an exceptional attention to detail
Flexible and adaptable with a solutions focused mindset
Strong interest in in improving and automating processes and achieving a straight through process where possible.

Nice to have:

o Prior experience in a depository or custody role is a plus, offering valuable insight into fund oversight, compliance, and operational workflows.

o Understanding of depository functions—such as NAV oversight, Cash Flow Monitoring, Asset Verification, Investment Compliance, or Reconciliation—is beneficial but not required.

Our interview process takes place remotely via teams and typically involves the following:

A 45 minute call where we’ll ask you about your current and previous roles and explore some competency based questions with you.
A second round interview to meet our COO and to go through follow up questions.
We may follow up with a final stage interview, to discuss any feedback before making a final decision.

We’re available at all stages to answer any questions that you have and to make sure that you have enough information about us 😊

Our Benefits:

· 25 days annual leave in year 1, with an extra day per year of service up to 30 days

· 5% employer matched pension contribution

· Family Health Insurance coverage for you and your dependants through VHI

· Professional Development budget up to €750 per year for short term learning opportunities

· Tuition reimbursement up to €3,500 towards higher education fees

· Career growth: we have a defined progression framework with regular promotion reviews – we want our people to grow with us!

· Gym membership: up to €350 per year towards a sports club subscription of your choice

· Employee referral scheme: generous cash bonus available for successful employee referrals

· Wellness: our team have access to an Employee Assistance Programme and we also run regular wellness talks for our team

· Home office set up; budget towards the purchase of home office equipment and full tech set up

· Generous paid leave for new parents

· Volunteering leave to support the local communities in which we live and work

· Peer led monthly lunch and learn sessions on topics suggested by our team

Diversity and inclusion are a priority for us, we embrace diversity in all its forms and our aim is for all team members to flourish and achieve their full potential. We are committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability or race. Treating people with respect, and providing equal opportunities for employment, growth and advancement is of the utmost importance to us.

Your privacy

Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at Fund Recs. You can learn more about how your data is used and your rights in our privacy policy.

Client Solutions Senior Analyst

Benefits

Job Description