Property Adjuster

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Dublin

Description

We are currently seeking an experienced and motivated Property Claims / Loss Adjuster to join our growing team. This is a home-based role offering the opportunity to manage a diverse portfolio of domestic and commercial property claims, including complex losses, from instruction through to settlement.
Working within a fast-paced and customer-focused environment, you will play a key role in delivering technical excellence, ensuring claims are handled efficiently, fairly, and in full compliance with regulatory requirements. You will be responsible for on-site inspections, policy interpretation, and proactive stakeholder management, while maintaining a strong focus on customer outcomes and service delivery.

Key Responsibilities

Complete on-site inspections of domestic and commercial property claims.
Review Policy Details & relevant Policy documentation in order to verify policy cover.
Pro-actively manage a portfolio of property losses, to include technical complex claims, from instruction to settlement, including ongoing customer engagement, cost delivery and meeting individual Client Requirements.
Drive Technical excellence in claims validation through effectively identifying and scoping work in line with policy cover and market rates
Responsible for ensuring customers are handled in a professional manner in line with Consumer Protection Code
Develop, implement and carry out all practices and procedures as required by the Company and the Group. This will involve obtaining full details / documents for considering the file referral to other specialist units within the Group.
Ensure individual workflow claims volumes are managed within agreed SLA’s.
Promote the ethos of Davies by pro-actively managing the expectations of our Clients’ policyholders.
This role is home based, and you will on occasion be asked to be available to attend meetings in Dublin offices or other locations.
To demonstrate the Davies Values in your daily role

Skills, Knowledge and Expertise

You will need to have a working knowledge of the Irish Insurance claims market.
An excellent knowledge of Insurance Principles and all regulation set out by the Central Bank of Ireland, with an ability to apply a practical approach to policy interpretation.
You will have the ability to carry out the role in a professional manner, prioritise workloads and meet deadlines whilst displaying strong interpersonal skills.
You will be CIP qualified as a minimum or have an equivalent qualification.
You are required to have experience in Loss Adjusting or Property Claims Handling
You will have a full understanding of all regulatory frameworks, including the CPC/CICA, and GDPR is essential.
You will possess robust negotiation skills, excellent interpersonal skills and have a strong focus on customer service together with the ability to work both independently and as part of a team.
Effective communication and presentation skills are essential, as is proficiency in Microsoft Excel, Word, and PowerPoint.
You should have excellent report writing capabilities, be highly flexible and self-motivated, have a high level of initiative and ability to make real-time decisions based on changing information.
You will have a clean Driving Licence.

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension matching contribution model with the following contribution rates:
Employee 1.5%, Employer 2%
Employee 3%, Employer 3%
Employee 5%, Employer 5%
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Refer a Friend
Cycle to Work Scheme
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include holiday purchase

Property Adjuster

Benefits

Job Description