Overview

Microsoft Advertising (MSA) empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. We are seeking top performing Account Managers with digital advertising experience who can drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized solutions aligning to the client’s advertising needs. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

As an Account Manager you will manage your own portfolio of advertisers, driving both revenue and client satisfaction by ensuring our Microsoft Advertising offering is valued and understood, linking customers’ needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction. The Account Manager is a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and driving solid coordination of internal resources for excellence in execution of core tasks, account transitions, and client account health.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities

As an expert in client accounts, you’ll ensure account health by proactively monitoring all activities, while proactively developing relationship with your clients to grow more of their business and creating long-term strategies to improve the client experience. You’ll also establish the business value of Microsoft’s advertising solutions by proactively developing solid, comprehensive understanding of clients' marketing needs delivering advertising solutions into overall marketing strategy.
You will learn about the client’s business drivers, compelling events, seasonality of business to identify opportunities to optimize their accounts and partner with the Account Executive in development of roadmaps for the client.
As a disciplined Seller, you will optimize the existing book of client business to achieve sales targets and deliver excellent sales hygiene, consistently execute against pipeline, opportunity management (Through UCM/CRM), and revenue goals. Uses a solution selling mindset to identify across Microsoft Advertising opportunities that deliver end-to-end beneficial client outcomes as well as bring the best resources to overcome blockers and ensure success.
To tailor your sales approach, you will adopt Microsoft sales strategies as you proactively leverage Unified Client Management (CRM) tools to increase performance, satisfaction, and upsell opportunities. You’ll also generate business and upsells by developing value-proposition presentations and specialized business plans for clients.
You will proactively develop a comprehensive understanding of clients’ marketing needs and their competition to anticipate their needs and deliver new insights to them. You’ll also proactively own and elevate relationships throughout multiple levels at the customer’s organization. You’ll also leverage competitive knowledge to elevate client’s success and create solutions that increase revenue.
You will create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. You’ll demonstrate Microsoft’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning.
You will leverage relationships with key client contacts and seek both formal and informal feedback to acquire, retain, and grow more of their business. You will identify and understand the drivers of satisfaction, help create long-term strategies to maintain client satisfaction, anticipate issues and risks, identify drivers of dissatisfaction, determine the root cause of problems, and remove blockers. You’ll establish recovery action plans to improve the client's overall experience.
You will maintain a positive approach during difficult objections & negotiations and demonstrate expertise in MSA’s.

Qualifications

Required qualifications :

6+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND 6+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising) OR Master of Business Administration (MBA) Degree in Sales, Marketing, or related field
AND 4+ years relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)OR equivalent experienceNative/Fluent English.
6+ years of paid search experience on a sales driven role
Ability and skilled to understand client needs and deliver customized, data-driven, client-focused pitches and solutions
Native/Fluent English.

Preferred Qualifications:

Having a second Nordic language is an advantage

Excellent communication and presentation skills

Demonstrated ability to consistently meet or exceed revenue goals or targets

Proven ability to understand customer needs, create and deliver customised, customer-focused pitches and solutionsStrong analytical skills

Strong Sales skills

Solid knowledge of the online advertising industry, trends, and customers’ needs

Ability to travel up to 25% as appropriate

#MicrosoftAI #microsoftadvertising #microsoftdublin

Advertising Client Success IC4 - The typical base pay range for this role across Ireland is € 60,300.00 - € 102,600.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Account Manager - Microsoft Advertising (Nordics Markets) Dublin based

Job Description