Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Customer Business Manager – Pharmacy ROI (12 Month FTC)

This role will be based in our Haleon Dublin office and will report to the Pharmacy Channel Controller. This will be a Hybrid working role with 2/3 days on site in our Dublin City West office.

The purpose of this role is:

To implement customer strategic plans, achieving set commercial targets including Net Revenue, Profit, Business Growth and Category Share above market growth
To act as a lead for the category across all functions and in the eyes of the customer.
This role requires a passionate and determined individual who has a proactive approach to work and a self starter attitude to learning and developing themselves.
Due to the strategic nature of this role, the individual will need to be able to work cross-functionally (Commercial Strategy, Category, Marketing, Supply) to drive category and brand performance in their customer.
To own the P&L, driving for results and best in class execution.
To be an expert in the Pharmacy channel and understand how to manage complex and multiple Pharmacy customers including our wholesale customers.

In this role you will…

Strategic Planning –
- To develop and deliver a business strategy with the customer across the CHGBI portfolio which delivers long term sustainable profit growth while Winning in Market.
Customer Contact –
- To build relationships with key trading team contacts and utilise these relationships to influence decisions being made in the various healthcare categories we operate in.
- To make key category recommendations to the customer on range, distribution, space promotions and NPD by understanding and utilising the vast array of market data available.

Financial Management –
- To manage a range of P&L’s in order to understand the shape and profitability of the business and identify opportunities for future growth.
- To build and develop a robust commercial calendar that delivers both against HALEON and customer needs.
- Agile working to adapt and respond quickly to deliver tactical opportunities which drive long term growth.
Building Relationships –
- Encouraging honest, open, two- way and transparent customers and experts to build a culture of trust and partnership so that new opportunities and endeavours can be identified.

Why you?

Basic Qualifications & Skills:

Bachelors degree or equivalent experience in a similar role.
FMCG & Pharmacy Channel experience would be a benefit.
Understanding of how an Account Manager/Buyer relationship functions.
Broad business knowledge and market understanding.
Experience of building relationships at all levels within an external organisation.
A tenacious and entrepreneurial approach in the role is key to building and sustaining new long term relationships.
Financial numeracy to be able to build strategically sound, financially robust proposals that exploit opportunities.
Previous Account Management experience in FMCG/Pharmacy with proven results.
Good understanding and insight into Category Management principles.

Preferred Qualifications and Skills:

Previous experience of building senior level relationships within complex and tough trading environments.
A working understanding of marketing, supply chain and financial management.
A lead on a business development project
Experience and expertise of working in the Grocery channel

Job Posting End Date

2026-05-12

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.

Customer Business Manager - Pharmacy

Job Description