PFH Technology are looking for an IT Support Engineer to join our clients growing team.

Objective: To work as part of the Device Enhancement Team to upgrade hard drives on Windows end user devices.

Contract: 12-month contract

Location: East of Country

Requirements: Full Irish Driving Licence essential

Responsibilities may include, but are not restricted to:

· Install and configure computer hardware and peripherals, operating systems and applications

· Knowledge of the internal components of a desktop computer, including storage drives, motherboard, and power supply.

· Understanding how to use disk cloning tools

· Knowledge of how to manage partitions, format the drive, etc

· Geographical based to provide onsite support in specific site or multiple sites i.e. mobile

· Liaising with the Coordinators to receive upgrade schedule, arriving on-site to perform the upgrades, managing any issues through to resolution & ensuring a good customer service experience

· Escalate issues (Application, Hardware) where necessary to the technical point of escalation.

· Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region

· Establish and build on good working relationship with customers & end-users

· Liaise with third party vendors for software \ hardware installations

· Troubleshoot and if required, referral of hardware faults to third parties

· Troubleshoot system problems, diagnose and solve software faults

· Be aware of & contribute to the Knowledge Base

· Complete post upgrade forms or checklists for central team

· Deal with ‘how to’ and information requests including data security and ICT policies

· Liaison with local and national ICT teams

· Engagement with service providers

· Site assessments

· Undertake necessary training appropriate to the role

Other

· Coordinate office activities to secure efficiency and compliance to procedures and processes

· Create and update records and databases with personnel, financial and other data

· Submit timely reports and prepare presentations/proposals as assigned

· Assist and interact with colleagues & project teams as requested

· Full clean Irish Driving Licence

Experience:

· Must have a minimum of 1 years’ experience working in an IT Support environment

· Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.

· Demonstrate good problem solving, analytical and decision making skills

· Demonstrate evidence of production of quality deliverables

· Demonstrate understanding of Irish Healthcare system

Business Competencies:

Excellent written and oral communication skills
Excellent teamwork and interpersonal skills.
Proven ability to organise work with an organized manner
Self-starter with a willingness to take responsibility

· The ability to interact with key stakeholders in a professional manner

Education:

Third Level Education Qualification is preferable
Professional certificates such as Comptia, Microsoft, Cisco is preferable

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

IT Support Engineer

Job Description