DGF Role Profile

Organizational Background Information

Role Title Warehouse Operative

Business Unit DHL Global Forwarding

Location Leixlip

Scope of Role Warehouse Operative duties

Days & Hours of Work 5 over 2 Shift Pattern 6a.m – 6p.m on a rostered basis

Accountabilities

Key activities

Key Accountabilities

Based on the customer’s premises, customer relations & compliance is our number one focus.
Read, understand & adhere to Company SLAs, SLG & SOPs.
Comply with all requirements pertaining to safety/security.
Working in HVI/ Known shipper environment with the highest security standards.
Participating in company safety programs including Good Catch & attending safety meetings including Dock Safety & PIT teams.
Supporting Ireland Logistics with Lean & cost saving initiatives.
Supporting early start times 05:30, based on high volume expectations for factory automation shutdowns, appropriate notice will be given to DGF from on these requirements.
Effectively managing Repair/ Return & pump collection process.
Collecting & secure packaging of all freight exporting from the plant.
Ensure correct PPE is worn at all times.
Supporting all auditing and compliance requirement as directed by Logistics.
Order & maintain sufficient levels of packaging.
Forklift & EPJ certified driver & use when appropriate.
Work with collection team.
Participate in the implementation of operational processes & perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc.), and work in a manner that supports the Company environment programme.
Delivering operational excellence.
Flexibility with hours to cover all potentials.

Competencies

Team Leadership

Builds a strong team and provides team members with the direction, resources, and environment needed for success
Motivates and inspires teams to achieve extraordinary results
Builds commitment to common goals and communicates a sense of mission and collective purpose
Communicates openly and regularly through team and individual communication
Creates a positive work environment
Provides clarity of roles and responsibilities for team members
Manages team performance through measurement, feedback and recognition
Listens to and involves the team in decision making as appropriate
Always behaves in a manner consistent with DHL Global Forwarding’s values

Managing Relationships

· Builds effective working relationships with different groups (e.g., colleagues, suppliers, etc)

Develops effective relationships with employees, peers, and managers
Communicates in an open and honest manner
Treats others with respect, develops trust and values diversity
Demonstrates sensitivity to diversity i.e. culture, gender, age, religion, race, disability
Harnesses difference to maximize operational performance
Encourages openness and challenge to the status quo.
Fosters positive workplace relationships with employees and their representatives

Team Development

Creates high performing teams by attracting and developing people.
Recruits and retains capable people
Provides regular constructive feedback and coaching to employees
Objectively assesses team members’ skill level
Develops action and development plans to grow team member skills
Fosters an environment that enables people to achieve their highest potential
Seeks and is open to feedback from others

Customer Focus

Utilises resources to exceed customer expectations
Bases decisions on how his/her actions impact customers and DHL Global Forwarding
Builds and maintains effective relationships with customers, suppliers and other departments
Focuses on the needs of customers and seeks to meet and exceed expectations
Drives the team to meet operational targets and service level requirements.
Collaborates internally to provide customer service

Problem Solving

Delivers operational results by analyzing and solving problems in a structured way
Identifies issues, problems and opportunities
Gathers information and analyses cause and effect
Quickly and practically solves problems
Implements corrective action and changes processes to eliminate problems
Establishes effective work processes, measures and key performance indicators.
Uses all the team’s skills to solve problems
Deploys resources appropriately to solving the problem
Creates awareness of the problem, solution and action taken

Supporting Change

Implements change through motivating

and influencing others Demonstrates a positive attitude to change
Generates enthusiasm and ideas for change within the team.
Takes personal ownership for leading change
Makes self-available and is highly visible to the team
Identifies and overcomes barriers to change
Communicates clear change goals and updates progress regularly
Seeks opportunities to improve existing routines or processes
Plans and carries change through to completion
Recognises and rewards team involvement in the change

Skills / Qualifications:

Expected years of experience (Minimum)
3-5 years’ experience in multinational or Shipping environment.
Computer literate, with MS Office (Word, Excel, Outlook)
Strong problem solving experience
Very strong communication skills both verbal and written.
Forklift experience required

Expected Qualifications:Leaving certificate a minimum requirement

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.

Warehouse Operative

Job Description