There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Infrastructure Data Platform you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job Responsibilities

Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team
Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines
Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
Collaborates with technical experts, key stakeholders, and team members to resolve complex problems and proactively address issues using service level indicators and objectives before they impact customers
Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
Familiar with availability, reliability, scalability, and solutions in their applications and works with partners to improve these outcomes iteratively
Proactively recognizes road blocks and identifies improvements to solve business problems, including exploring new technologies where appropriate

Required qualifications, capabilities, and skills

Formal training or certification on site reliability engineering concepts and advanced applied experience
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements, while ensuring compliance with risk controls and company-wide standards
Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI & etc.)
Hands-on experience supporting cloud and data platforms, including AWS (e.g., EC2, Athena) and Snowflake, with a reliability-first mindset
Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, AppDynamics, and others
Experience with continuous integration and continuous delivery tooling (e.g., Jenkins, GitLab, Terraform)
Familiarity with container and container orchestration and troubleshooting common networking technologies and issues (e.g., Docker, Kubernetes, ECS)

Preferred qualifications, capabilities, and skills

Strong understanding of release engineering practices, GitOps, branching strategies, and change management discipline
Experience with incident management, on-call operations, capacity planning, and reliability engineering practices
Experience authoring pipeline configuration (for example, YAML) and infrastructure templates (for example, Terraform or ARM)
Demonstrated ability to assess risk, remain calm under pressure, and drive clear
AWS and Azure experience preferred; Oracle Cloud Infrastructure (OCI) exposure is a plus

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Senior Manager of SRE

Job Description