Citi Services includes Treasury & Trade Solutions (TTS) and Securities Services. TTS provides an integrated suite of Liquidity, Payments, and Trade/Working Capital solutions to multinational corporations, financial institutions, public sector organizations, and increasingly mid-sized corporate clients. As global trade evolves, Citi helps organizations navigate forward with digital-first solutions that optimize processes, enhance decision-making, and strengthen working capital to support economic growth.

The Trade Operations team plays a critical role in managing the operational strategy and execution for the Trade business—ensuring that operational processes align with business priorities, integrating operational requirements into technical solutions, and driving efficiencies through automation and process optimization.

The Operations Engineer for TTS Trade/Working Capital Solutions (TWCS) is a critical role responsible for embedding operational expertise into the development lifecycle, ensuring seamless execution and efficient AI powered change management. This role will drive the "shift-left" strategy by integrating operations input early in the development process, proactively identifying potential challenges, and ensuring that new functionality is designed with operational efficiency in mind. The Operations Engineer will work cross-functionally across horizontal functions and LOB teams to eliminate bottlenecks, optimize processes, and enhance overall delivery. Acting as a bridge between operations, technology, and business stakeholders, they will champion automation, scalability, and continuous improvement to strengthen Citi’s trade platform and client experience.

Key Responsibilities:

Design and implement cutting-edge technology-driven solutions to automate existing manual processes, significantly reducing operational risk and enhancing efficiency. This includes the use of Artificial Intelligence (AI) to emulate human interaction with systems for repetitive tasks, along with other forms of automation such as workflow orchestration tools, business process management (BPM) systems, and scripting for data validation and reconciliation
Review user stories and acceptance criteria to validate their completeness and confirms operational considerations are captured
Coordinate with Product Architects, Line Ops and Digital Capability Managers on capabilities identified during dependency analysis to align on plan to manage the dependencies
Work with Product Architects and Digital Capability Managers and Line Ops to ensure acceptance criteria satisfies user needs and provide additional input on criteria;
Validates the completeness of user stories epics against their scope, and that completion will satisfy business objectives
Monitor development to identify and escalate challenges and impacts to delivery and continuously tracks the deliverables as per agreed scope and timelines
Attend testing to provide feedback and challenge results to confirm previously agreed-upon acceptance criteria were met
Attend demos to validate that there are no gaps from the defined scope
Define, document, and monitor operational readiness criteria which must be met prior to product launch
Coordinate and guide operational readiness team, who develops and delivers training covering the new product functionality
Validate that release readiness criteria have been met
Collaborate with technology teams to integrate automated controls seamlessly into our Trade Finance systems and platforms, ensuring robust and scalable solutions.

Qualifications:

10+ years of Business Operations and Process Management or relevant experience
Bachelor's Degree in Finance, Business Administration, Computer Science, specialized analytics or related discipline. A Master's degree is preferred
Broad and diverse function experience in trade finance, operations change management, and data analytics
Demonstrable expertise in leveraging automation technologies, with a strong emphasis on Artificial Intelligence (AI), workflow automation, and other scripting/programming skills relevant to business process automation
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated analytical skills
Ability to work in a team-oriented and agile environment while having fun
Proven ability to develop and execute strategic initiatives, with a focus on delivering tangible results in a complex, global environment. Exceptional analytical, problem-solving, and communication skills

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

------------------------------------------------------

Job Family Group:

Operations - Transaction Services

------------------------------------------------------

Job Family:

Cash Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location Full Time Salary Range:

109 920,00 € - 164 880,00 €

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

------------------------------------------------------

This job opening is for an existing job vacancy.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Operations Engineer - SVP

Benefits

Job Description