Company Description

WELCOME TO MARS CAPITAL

Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management (“AUM”) and 4,400 employees across five jurisdictions

Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the by the Central Bank of Ireland and located in Dublin 2. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.

We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority.

Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues.

Our Culture and Way of Working

We’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long-term results.

We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation.

We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance. If you’re interviewed, ask about the flexibility involved in this role.

Our Values

Our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible and successful. Our values are- we succeed together; we do the right thing; we’re trusted and valued; and we’re brave and creative. You’ll hear more about these throughout the interview process.

Our STAR Awards provide a fantastic platform to send a special thank you to a colleague who may have gone above and beyond to help you and the business succeed, or someone who has been brave and creative with their own approach to how they work. Values orientated, our Recognition Scheme plays a pivotal role in aligning and celebrating our culture, and simply wouldn’t exist without colleague participation and input.

Our Environmental, Social and Governance (“ESG”) Commitment

We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business.

Job Description

This role will include but is not limited to the following tasks:

- Management of incoming and outgoing post across the company ensuring all items are logged, assessed and assigned across all mandates
- Management of incoming cheques, ensuring all reviewed and applied in a timely manner across all mandates.
- Mailbox management across a variety of mailboxes, both internal and external.
- Progress customer lettering requirement aligned to inbound/outbound post and email requests.
- General loan administration such as issuing mortgage statements, redemption statements and updating profiles
- Executing Settlements and Account Closures inline with instruction from case management
- Performing QA on colleagues’ outputs to align with the four-eye process for manual lettering where other team members perform this role.
- Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements
- Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required.
- Displays awareness of the MCFID risk and control environment, engaging proactively with colleagues and management to identify and mitigate risk.
- Ensure all company processes and procedures are carried out within appropriate timeframes.

Qualifications

Previous loan servicing or banking experience preferable
Relevant APA qualification welcome
Excellent communication skills, both written and verbal
Attention to detail and accuracy
Maintaining good interpersonal relationships
Positive engagement with change initiatives
Consistently demonstrates that “the customer is at the heart of everything we do” by ensuring that customer impact is considered in the course of all BAU activity
Ability to react and deal with change in a fast-moving environment
Proven abilities working with word, excel, power point tools to support outputs for approval/review
Working as part of a team to achieve common goal. Supporting colleagues and providing advice and/or contribute to problem solving sessions as required

Additional Information

D&I statement

Loan Operations Executive 9 Month Maternity Cover

Job Description