Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Network Operations

Overview

• The Load Balancer Operations Team is responsible for the entire lifecycle of the platform, including the Analysis, Patching, and Operational Support of all load balancer configurations at MasterCard.
• The primary responsibility of a Load Balancer Operations Analyst is ensuring infrastructure configurations and monitoring capabilities adhere to MasterCard standards, processes, availability requirements, and best practices.
• Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and troubleshoot those technologies.
• This is a “hands on” role that monitors and ensures load balancer stability achieves 99.999% uptime across the Mastercard enterprise network.
• Do you enjoy solving infrastructure troubleshooting problems?
• Are you the type of person that will drive troubleshooting sessions and multiple teams in the best direction instead of the easiest?

Role

• Interact with the engineering and project teams to transform business and technical requirements into load balancer monitoring strategies.
• Support the creation of solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
• Contribute to the overall strategy and manage complex issues within functional area of expertise.
• Develop and maintain automation around troubleshooting and overall stability of load balancer instances and configurations.

All About You

• Position requires a Bachelor’s degree, or equivalent, in Electrical Engineering, Information Technology or related.
• Strong experience at Internet / data center architecture and monitoring standards
• Strong experience at load balancers and web application firewalls
• Network Connectivity – IPv4, IPv6, port assignment
• Experience with one of the following technologies: Citrix NetScaler, HA Proxy, AVI and F5 BIG-IP products preferred
• Expert at SSL and digital certificates
• Experience with load balancing HTTP/HTTPS
• Web and Middleware experience preferred

Responsible for multiple aspects of life cycle of the load balancing platform, including the Monitoring, Patching, and Building of all load balancer configurations at MasterCard. As part of the Load Balancer Operations Team Engineers are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the Mastercard Global Enterprise network. The primary responsibility of a Load Balancer Operations Engineer ensures infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices. Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and evaluate those technologies. This is a “hands on” role that is responsible for leading troubleshooting sessions and driving these sessions to resolution. A key responsibility of this position is to provide training to Operations staff to educate and better position these teams for support of complex environments. Collaborate with Business Operations and Service Delivery teams to architect complex network design solutions encompassing end-to-end application architecture that scale for strategic growth.

Experience:

- Experience with TCP/IP protocol communication.
- Linux Kernel command for troubleshooting purposes and network trouble diagnostics
- Interact with the development and project teams to transform business and technical requirements into load balancer architecture design.
- Develop monitoring solutions with high level of innovation and cost effectiveness.
- Contribute to the overall strategy and manage complex issues within functional area of expertise.
- Develop and maintain automation around build and deployment of load balancer instances and configurations.
Experience in multi-cloud environments that include public, private and hybrid clouds.
- Experienced at Internet architecture and project delivery
- Experienced at load balancers and web application firewalls
- Experience with AGILE/SCRUM project management methodologies
- Network Connectivity – IPv4, IPv6, port assignment
- Familiar with version control systems like GIT or SVN
- Experience delivering agile projects utilizing end to end CI/CD pipelines
- Expert at SSL and digital certificates
- Expert with load balancing HTTP/HTTPS
- Implement enterprise Internet connectivity
- Network diagnostics, BGP, SNMP, SSH technologies

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Senior Analyst, Network Operations

Job Description