Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.

What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Role: Customer Service Representative Road Logistics
Contract: Fixed term contract 9 months
Hours: 8-5pm

Location: Rathcoole, Dublin

Salary: €30-33k

Own transport essential as site is not sonnected to any public transport network

Purpose Of The Role:

This is a key role to provide first class quality service to our internal and external customers and build strong professional relationships with multiple stakeholders. The role is a unique link between our customers, sales, the network and operations and is a part of a larger team to ensure we consistently achieve a quality service to our customers.

Key Responsibilities:

Develop a clear understanding of customer requirements and consistently meet or exceed expectations by delivery service with a professional and positive attitude
Proactively monitor customer and network shipment lead times across Domestic, European, and UK operations, identifying potential delays and working collaboratively with operations to minimise disruptions and implement alternative solutions.
Produce daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution
Prepare and issue performance reports to customers in the event of service discrepancies.
Manage customer complaints in a professional and empathetic manner, taking ownership to resolve issues efficiently and de-escalate situations where necessary.
Deliver prompt, accurate, and compliant responses to all internal and external customer queries via phone, email, and internal systems, with a strong focus on first-time resolution.
Responsible to build and develop, strengthen and maintain customer’s working professional relationships
Manage and monitor value added service requests
Maximise revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.
Foster a collaborative team environment by working closely with colleagues and internal stakeholders to ensure service levels and customer expectations are consistently achieved.

Skills & Experience:

2 years’ experience in a fast paced environment, logistics or a customer facing role a distinct advantage
Proficient in Microsoft Office essential with excellent organisational and administration skills
Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
Proactive, solution-oriented mindset with strong problem-solving abilities.
Reliable, enthusiastic, committed, driven and contributes to team success
Strong communication (written and verbal English) with a commitment to providing an outstanding customer experience with the ability to work collaboratively across teams
Professional Telephone manner with the ability to communicate and relay information in a positive manner
Ability to work in a fast-paced and deadline-driven environment
High attention to detail and a methodical approach to tasks
Flexibility with a positive outlook, willingness to learn and adapts to change
Proven ability to build effective relationships with customers and colleagues

Benefits That Support You

At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking — hassle-free parking every day, so your commute is stress-free.

Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.

Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.

Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, insurance, and more.

Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.

Health Perks — remburisement of approved VDU eye wear and annual flu vaccination to keep you feeling your best.

Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.

Bike to work

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet youAt DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.

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Benefits

Job Description