Job Description:

Job Title: Markets Support Analyst – Fees and Billing

Corporate Title: Officer

Location: Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location: Dublin

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Role Description:

Global Fees and Billing which is part of the Global Markets Shared Operations organisation has a very exciting opportunity. The successful candidate will work in a dynamic and growing global billing team. Responsible for managing a wide variety third party billing for Global Markets Sales and Trading. The Billing team provide billing services across product which provides our talented group with opportunities to partner with senior stakeholders across the Front Office, Business Management, Finance, Vendor Managers, Senior Operations Management as well as many others.

The Billing team supports Global Markets trading desks from Dublin. The role involves the recording, allocation and reporting of expenses. As part of the role the successful candidate will learn about securities trade and settlement related fees and expense management at Bank of America and how the Fees and Billing team validate and monitor those expenses.

Responsibilities:

Maintains accuracy of client portfolio using internal and external comparison tools
Performs research and conducts standard analyses using established techniques, including transactions that require special handling and exception handling
Explores methods to enhance processes, further reduce risks, and boost client experience
Partners with colleagues on the trade and sales support teams, as well as external agents
Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
Escalates potential risks and exposures to manager in a timely manner
Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

What we are looking for:

Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
Excellent communications skills and ability to present to an audience
Ability to work under pressure in a team environment
Ability to liaise with all levels of the firm and people with different experiences and backgrounds
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate

Additional Skills:

Demonstrates active listening skills to ensure clear understanding and effective communication.
Maintains a high level of attention to detail to ensure accuracy and consistency in work.
Effectively prioritizes tasks to meet deadlines and manage competing demands.
Remains adaptable and responsive in a fast‑paced and changing environment.
Applies critical thinking to assess situations and make sound, informed decisions.
Accurately records and organizes information to support quality and compliance requirements.
Manages and identifies potential fraud risks in line with established controls.
Interprets and applies relevant laws, rules, and regulations appropriately.
Uses problem‑solving skills to identify issues and implement effective solutions.
Ensures quality assurance standards are consistently met.
Applies risk management principles to minimize exposure and support sound outcomes.
Demonstrates strong results orientation with a focus on achieving objectives efficiently.

Benefits of working at Bank of America
Ireland

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
Use of a flex fund to use towards benefits
Access to free counselling through an Employee Assistance Programme and virtual GP services
Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.