Position Title: Night Porter

Reporting To: Head of Department / Management Team

Job Purpose

As a Night Porter at the Riverside Park Hotel, you will ensure every guest receives a warm, memorable, and personalised welcome, setting a positive tone for their stay. You will anticipate guest needs, respond with care, and complete tasks accurately and efficiently.

A key part of this role is maintaining the safety and security of the hotel overnight, supporting our breakfast team, and embodying our core values of Care, Always Doing Better, Energy & Drive, and Doing the Right Thing in everything you do. The working hours for this position are night shifts only starting at 10:30pm/11pm until 7:30am/8am.

Duties

Live and embody the Riverside Park Hotel Values at all times.
Demonstrate the hotel’s core competencies and commitment to continuous improvement.
Provide a calm, professional manner with guests and colleagues.
Oversee the safety and security of the building and our guests throughout the night.
Work closely with the Conference & Events team to support event preparations and delivery.
Serve drinks at the resident bar in line with licensing laws.
Maintain excellent levels of cleanliness across all guest and public areas.
Handle guest calls and support the reservations desk when required.
Use accommodation software with accuracy and attention to detail.
Stand for extended periods and work independently with initiative.
Deliver exceptional customer service with care, respect, and professionalism.
Keep all outdoor and indoor public areas clean, tidy, and welcoming.
Prepare for the next day’s events including table setup, tidying, and general maintenance.
Look after guests’ needs throughout the night with warmth and genuine hospitality.

Main Responsibilities

Guest Experience:

Ensure all service provided is personal, memorable, and reflects our values.
Anticipate guest needs and follow up on all requests.
Build positive guest relationships by showing care, initiative, and attention.
Promote hotel facilities and local attractions; assist guests with directions, bookings, and queries.
Handle and document comments or complaints, escalating to management when needed.

Communication & Operations:

Communicate effectively with all departments to support smooth hotel operations.
Complete all tasks for each shift and ensure a thorough handover.
Maintain a strong working knowledge of all hotel regulations and standards.
Conduct regular security tours and report any irregularities to relevant managers.
Ensure all hotel access points remain secure in line with hotel policy.
Complete and distribute incident reports where required.
Record all unusual occurrences and notify management appropriately.
Keep guest areas, offices, and workspaces clean, tidy, and safe.
Deliver wake‑up calls promptly.
Stay fully aware of all daily and weekly hotel events.
Serve guests at the resident night bar, ensuring correct billing and verification.
Report faulty equipment or maintenance issues promptly.
Adhere to licensing regulations at all times.
Maintain high personal grooming standards and wear the correct uniform.
Support a positive working environment and maintain strong relationships with all departments.
Assist other departments as needed and carry out reasonable requests from management.
Adapt work hours when required to maintain uninterrupted guest service.
Attend meetings, training, and development sessions with enthusiasm and drive.

Health & Safety:

Report all potential or actual hazards immediately.
Be fully familiar with Fire, Emergency, and Bomb procedures.
Attend all fire, health, safety, and security training.
Ensure the safety of all guests, employees, and property at all times.
Follow all laws, hotel regulations, and safety standards consistently doing the right thing even when no one is watching.
Maintain general awareness of Health & Safety in all duties.
Reuse and recycle where possible, supporting our commitment to responsible operations.

Location

Enniscorthy

Department

Night Porters

Employment Type

39 hours

Minimum Experience

Mid-level

Night Porter

Job Description