Strategic Client Manager

Reporting to the Strategic Sales Manager, this is an exciting opportunity to join the Strategic Sales team in a role designed to support our growth by nourishing, building and growing relationships with our strategic clients.
Responsible for working with our existing strategic accounts you will be one of the main point of contacts for our customers by being their ‘Trusted Adviser’.

About The Role:

Working hand-in-hand with the Account Directors you will be responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.
When a client is not comfortable or wants to expand their relationship at the renewal then the Client Manager will alert the Mid Law New segment to engage the wider Account Team to establish next steps.
The Client Executive is responsible for the implementation of Account Plans and Contact for all your strategic accounts that have both short-term objectives and long-term goals.
Speaking with customers on a regular basis to confirm client experience and satisfaction – this is a client customer success role.
Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.
Delivering exceptional service and being at the forefront of owning and fixing client issues and challenges.
Proactively establishing professional and productive relationships with stakeholders in client accounts.
Ensuring client invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve.
Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
Managing new client onboarding, training and support.

About You:

The key areas we will be looking for evidence of continued exposure, ability and success include:

To be a good fit for the role, you should have the following skills, knowledge, experience, and qualifications
High Energy
Proactive and motivated to go above and beyond to keep customers happy
A problem-solving mentality
Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
Outstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneously
Proven experience developing creative solutions to clients’ out of the ordinary problems.
Leadership skills with an empathetic approach – our success is based on our clients’ success so you must be ready to drop everything at a moment’s notice to help.
Prior experience in Account Management
Legal background preferred
You will be – or will become – an expert in the Thomson Reuters suite of products and processes

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

Strategic Client Manager

Benefits

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