The Incident Response Team sits at the heart of how Meta responds when there's an imminent risk to someone's life. We review and assess emergency escalations from law enforcement and from inside Meta, evaluating threat, risk and user privacy to decide what information can be released to help avert harm. These decisions are measured in minutes. The team is seeking a candidate with experience managing complex workflows, maintaining accurate documentation, and meeting deadlines in operational environments with experience reviewing and documenting information. You must have a track record of delivering results in environments requiring timely response to escalations with defined service-level expectations, demonstrated ability to make well-reasoned decisions in ambiguous or high-stakes situations, and experience collaborating with cross-functional teams and external stakeholders. This is a short-term employee (STE) position.

Responsibilities

Bring operational depth to a team that evaluates threat, risk and user privacy in an environment centered around time-critical emergency escalations
Review and assess inbound emergency escalations; make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety and mitigate real-world harm
Convey clear and concise responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process
Work with cross-functional teams to drive improvements to policies and processes across teams
Available for weekend work on a rotational basis regularly
This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and posts, offensive or derogatory language, and other potentially objectionable material, i.e. child exploitation, graphic violence, self-injury, and other content which may be considered offensive or disturbing

Minimum Qualifications

Minimum 3 years experience in either investigative or analytical roles involving time-critical escalations and real-world harm
Proven ability to analyze information to assess threat and risk
Ability to work with potentially graphic and objectionable content
Proven ability to make important decisions independently and prioritize competing urgent tasks based on impact, imminence, and stakeholder needs, respond quickly to changing situations in complex environments while maintaining accuracy and adherence to established protocols
Ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement
Demonstrated ability to work independently and manage tasks with minimal supervision
Experience with social media, analytical tools and online research
Bachelor's degree in a relevant field (e.g., Criminal Justice, Political Science, or related discipline) or equivalent experience

Preferred Qualifications

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience with Crisis Management, Government Agencies or Law Enforcement
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Direct experience in handling emergency response escalations
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Proficiency in additional languages (e.g., Hindi or other languages spoken in India [e.g. Tamil, Telugu, Bengali) is preferred because the role supports global emergency escalations where communications may be received in local languages

Incident Response Team Analyst - STE Contract

Job Description