Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this capacity, the ideal candidate would serve as an integral team member for a well-known technology company, representing the FIRST brand. The Lead Engineer will be responsible for the overall health and stability of all audio, video, lighting, IT, and experiential systems at a one-of-a-kind world-class venue. This role will require strong leadership, project management, effective communication, and advanced troubleshooting of complex technical systems.

Your Contributions

Oversee the commissioning of complex audio, video, lighting, IT, and experiential systems at a world-class venue
Ensure all systems and equipment are properly calibrated, configured, and installed for the first day of business
Create and drive SOP’s to ensure maximum efficiency and utilization of audio, video and lighting systems
Lead a team of highly skilled engineers to maintain and optimise systems for daily use by the event production team
Monitor break-fix and project request tickets, assign the appropriate engineering resource, and drive completion in a timely manner to ensure minimum downtime
Serve as the SME for the facility on all production technology related issues
Provide high-level technical support to resolve complex technical issues involving audio, video, IT, media management, digital signage / experiential, signal encoding, broadcasting, etc.
Create and action a preventative maintenance plan to ensure the health and stability of event technology equipment and systems for the entire facility
Create and maintain technical documentation for all equipment and systems at the facility
Partner with key stakeholders to create efficient operational workflows for custom CMS, media storage, audio, video, IT, media management, digital signage / experiential, signal encoding, broadcasting, etc.
Provide high-level engineering consultation on changes or updates needed to keep the facility operating at maximum capacity and ability
Create a custom training program to expedite new hire orientation and readiness
Partner with account leadership on team recruitment, vetting, and onboarding
Serve as the liaison between manufacturers and service providers for all support matters

What We Are Looking For

5-7 years of experience in a similar role
Bachelor’s Degree required, preferred Master's or equivalent work experience desired
Live events and broadcast experience preferred
Advanced knowledge and experience with SDI router systems, media server playout and ingest, Dante, AES67, IP networking for media/real-time applications, Media asset management workflows, production switchers and screen management systems (Ross, Analogue Way, etc), digital intercoms, projection calibration, multi-projector blending, LED title maintenance and calibration
Can read and amend schematic drawings as needed
Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
Experience working with multiple content management systems, LED video walls, and custom digital signage
Organisational and time management skills
Ability to execute tasks independently and efficiently
Creative problem solver, resourceful, team player
Adaptability to situations and ever-changing demands
Highly organised with the ability to handle multiple tasks to meet strict deadlines
Excellent time management and multi-tasking skills
Ambitious and proactive with a calm and flexible approach to handling pressure

Administrative and General

Must be able to lead a team of high-level engineers
Must have great communication and organisational skills
Must be able to translate complex technical systems to non-technical stakeholders
Must be a self-sufficient, proactive problem solver
Must be able to analyse various data sets and create useful reporting and documentation for account leadership

#LI-TS1 #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

AV Systems Engineer

Job Description