Position: Global Head of Operations and Facilities

Location: Dublin, Ireland - Hybrid

About Us

The Maples Group is a global leader in financial services, trusted by many of the world’s largest managers, private equity firms, and international corporations.

Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.

What is it like to work here?

We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.

The Opportunity

We are looking for a Global Head of Operations and Facilities to join our team as part of our Operations Team in Dublin.

As part of the global expansion of the Maples Group’s financial services offering, our Dublin office opened its doors in 2006. Located in the city centre, a commitment to service excellence and investment in our people quickly established Dublin as a regional hub where our 200+ teammates deliver best-in-class solutions to clients worldwide, alongside our colleagues in legal services.

Key Duties:

The GHOF is responsible for leading global operations and facility teams on a strategic/tactical and operational level, responsible for all facilities operational services and processes across all offices. Manage resources, budgets and contribute to process improvement initiatives as it relates to improving project delivery. This also includes oversight of OPC and OM’s, issues, and risks to ensure successful and on-time project delivery. Responsibilities include, but are not limited to, the following:

The Global Head of Operations and Facilities is a varied and wide-ranging role. This includes, but is not limited to:

Develop and implement global operations and facility management strategies to support the company's growth and expansion plans;
Lead and manage a global team responsible for all aspects of facility management, including maintenance, security, waste management, and vendor management;
Oversee the development of global procedures and guidelines for facility management, including emergency response plans and business continuity strategies. Working with OM’s and Regional Crisis Management Teams in implementing and consistently re-evaluating business continuity and disaster recovery plans including ensuring policies and procedures are in place in the event of a disaster for each office;
Ensure compliance with local regulations and industry standards across all facilities as it relates to areas of responsibility;
Identify and implement initiatives to optimise facility management processes and reduce overall operational expenses;
Establish and maintain relationships with key stakeholders, such as landlords, contractors, and service providers;
Establish regular governance meetings with key business leaders to anticipate and plan facilities to accommodate growth and changes in priorities;
Collaborate with cross-functional teams to ensure efficient and safe operations across all facilities;
Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks
Mentor, develop, and coach team members to execute operations, assist in achieving project goals, career growth, and develop a strong collaborative team-based environment;
Set global standards for core office services, including reception, mailroom operations, courier handling, meeting room set up, visitor management, and office supplies.
Define and oversee global joiner and leaver operational processes, including access management and workspace readiness.
Ensure Operations teams provide consistent, service oriented experience to business stakeholders across all offices.
Establish global guidelines for day to day facilities activities such as cleaning, maintenance, space planning, and physical security.
Oversee global vendor standards for facilities and office services to ensure consistency, quality, and value.

Requirements

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

5+ years of experience working with business stakeholders within a cross-functional matrix environment, in a leadership position
Intermediate level of proficiency with Excel, and PowerPoint with experience presenting to stakeholders and/or Senior Leadership;
Prior experience with office build-outs and relocations, and a good understanding of typical commercial office space and real estate leases structures;
Demonstrated ability to establish priorities including the ability to managing when priorities shift, while handling numerous time-sensitive projects with multiple deadlines;
Excellent written and oral communications skills with the ability to create effective documentation and present ideas in business and user-friendly language;
Self-motivated and directed.

Benefits & Rewards

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

Comprehensive health coverage (medical, dental and optical)
Competitive vacation packages
Educational assistance and professional development programmes
Pension plan
Life insurance
Travel insurance
Global mental wellness programme
Sports clubs and social events

About the Maples Group

Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.

“Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made.”

Global Head of Operations and Facilities

Benefits

Job Description