Responsibilities:

Maintain regular proactive calls with managed clients across the Financial Institutions and Corporate portfolios for EMEA Trade Operations
Manage day to day senior client contact and handling of client issues relating to Letters of Credit with proactive follow up with the respective Operations; Sales; Product Management teams
Work in partnership with Implementations; Sales; Product and Technical Partners for new Clients and build strong relationships .
Improve overall relations with our client base providing clients with one to one support tailored to their specific business and requirements thus facilitating improved feedback on client reviews and surveys
Maintain structured reporting of all inquiries and investigations handled for all managed clients across the Insurance portfolios on our case tracking tool
Provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely responses to queries, Trade related issues and timely escalation of any issues to operations managers.

Requirements:

1-2 years of experience in a related role
Excellent customer service skills - ability to empathize with customers
Excellent working knowledge of MS Office
Effective verbal and written skills
Effective analytic and presentation skills
Trade / Insurance experience would be nice to have

We offer:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities!

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Cash and Trade Processing Analyst

Benefits

Job Description