Company Description

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

#LI-Hybrid

Job Description

Reporting to the Director, Investor Delivery you will:

Lead, coach, and develop a high‑performing investor delivery team, fostering engagement, accountability, and continuous improvement.
Drive departmental initiatives, cross‑functional projects, and budget discipline to support strategic and operational goals.
Collaborate closely with internal partners including Client Delivery, AML, Regulatory Reporting, and Banking teams to ensure seamless end‑to‑end delivery.
Champion process and system enhancements by participating in global and local transformation initiatives, identifying opportunities to increase efficiency and scalability.
Ensure the accuracy, quality, and timely delivery of all investor reporting in line with agreed service level agreements.
Maintain strong operational governance by ensuring all processes comply with SOC 1 controls and relevant internal policies, with appropriate documentation and checks completed.
Actively contribute to technology and system projects, sharing innovative ideas to enhance future processes, automation, and client experience.
Participate in the Client Relationship Management framework, including leading or supporting regular service reviews with clients and internal stakeholders.
Respond flexibly to ad‑hoc requests and initiatives, supporting clients, the business, and team members as required.

Qualifications

You have:

Degree in Finance, Accounting, or equivalent combination of education and experience.
5+ years of operations experience in financial services, fund administration, banking or client service with 3+ years in a managerial capacity
Strong knowledge of the fund industry and investor operations.

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy
expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we
really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Different
career.

Rank: Associate Director

Employment Type: Permanent Full Time

Senior Manager, Investor Delivery

Benefits

Job Description