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Job Description:

Customer Solutions Sustainability Development & Implementation Specialist (Europe)

- Flexible open for European countries -

Job Summary

The Customer Solutions Sustainability Development & Implementation Specialist is part of UPS’s Solution & Development (SOLDI) organization within Customer Solutions. In this role, you act as a Sustainability Subject Matter Expert (SME), driving the development and deployment of innovative, customer-centric sustainability solutions across Europe.

You will play a key role in shaping and expanding UPS’s sustainable solutions portfolio, supporting customers on their decarbonization and circular economy journeys. This includes designing scalable products as well as tailored solutions that create measurable environmental and business value.

The role combines solution design, project leadership, and customer engagement, requiring strong collaboration with Sales, Marketing, Revenue Management, Corporate Sustainability teams, and other Customer Solutions functions. You will lead cross-functional initiatives and virtual project teams to deliver impactful solutions that help win, grow, and retain business.

Key Responsibilities

Sustainability Solution Development & Delivery

Design, develop, and implement innovative sustainability solutions and products aligned with customer needs and UPS strategic priorities
Build and evaluate business cases for new sustainability offerings
Translate customer sustainability challenges into practical, value-driven logistics solutions

Customer Engagement & Consultancy

Act as a trusted advisor to customers on sustainability topics (e.g., carbon reduction, insetting, offsetting, circular economy)
Support customer discussions, pitches, and workshops together with Customer Facing teams
Identify opportunities to enhance customer value and deepen partnerships through sustainability

Project Leadership & Implementation

Lead and deliver medium-complex, cross-functional projects across the region
Manage virtual project teams and stakeholders, ensuring timely and high-quality delivery
Drive implementation while effectively navigating cross-functional alignment and resistance

Product Ownership & Continuous Improvement

Own and manage selected Customer Solutions sustainability products, ensuring performance, relevance, and scalability
Monitor operational effectiveness and drive continuous improvement initiatives
Identify opportunities to expand or optimize existing solutions

Data Analysis & Insights

Analyse operational and carbon-related data to derive actionable insights and recommendations
Evaluate solution performance pre- and post-implementation to ensure measurable impact

Stakeholder Management & Collaboration

Partner closely with Sales, Marketing, Revenue Management, Corporate Sustainability, and other Solution teams
Ensure transparent communication and alignment across all project stakeholders
Contribute to building sustainability knowledge and capability within Customer Solutions

Qualifications & Experience

Education & Experience

Bachelor’s degree (or international equivalent) preferred
Experience in supply chain, logistics, sustainability, or consulting environments is an advantage

Skills & Competencies

Strong analytical and problem-solving skills with the ability to think innovatively
Proven ability to manage projects and drive execution across functions
Customer-focused mindset with strong consultative and communication skills
Ability to work independently with a high level of ownership and accountability
Collaborative team player with a proactive, solution-oriented approach

Sustainability Knowledge (Preferred)

Understanding of key sustainability topics, including:
- Carbon emissions and reporting
- Insetting and offsetting mechanisms
- Circular economy principles
Passion for sustainability and its role in supply chain transformation

Technical Skills

Proficiency in MS Office tools (Excel, PowerPoint, Word)
Advanced Excel and data analysis skills are an advantage

Additional Requirements

Good understanding of UPS products, services, and network operations (preferred)
Strong verbal and written communication skills in English

Why Join UPS Customer Solutions?

At UPS, you’ll be part of a team that is actively shaping the future of sustainable logistics. This role offers the opportunity to combine innovation, customer impact, and sustainability leadership, working at the intersection of strategy, operations, and environmental transformation across Europe.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)

Job Description