Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for motivated and technically capable CSIRT Investigators and Security Analysts to join our dynamic security team in Ireland. Reporting directly to the CSIRT Manager, this individual contributor role supports our Detect and Respond function. You will assist in identifying and investigating security incidents, triaging alerts from our Security Operations Center (SOC) and supporting the ongoing improvement of our incident response capabilities. This role requires a solid technical foundation, willingness to participate in on-call rotations, strong analytical skills and a desire to grow within cybersecurity incident response.

This position is an individual contributor role reporting to the Senior Director, Detect and Respond.

Responsibility

Perform initial triage and analysis of security alerts generated from our SIEM and other security monitoring tools
Correlate events from multiple log sources to help identify potential security incidents
Assist in determining the scope, severity and potential impact of detected threats
Participate in technical investigations into cybersecurity incidents, including malware, phishing, web application compromises and insider threats
Support digital forensics activities on data and endpoints to gather evidence and understand incident timelines and methods
Support incident containment, eradication and recovery efforts under the guidance of senior CSIRT staff and the CSIRT Manager
Document incident findings, actions taken and lessons learned in a clear and consistent manner
Assist in the refinement of threat detection rules and alert logic to improve SOC visibility and signal quality
Support proactive threat hunting activities to help identify potential threats within the enterprise environment
Stay informed on emerging threats, attacker techniques and relevant threat intelligence
Use SIEM and SOAR platforms to support alert processing, investigations and incident workflows
Leverage existing automation and tooling to improve investigation efficiency and consistency
Identify opportunities for operational improvements and raise them to senior team members
Collaborate with other security teams, IT and business units during incident response activities
Provide timely and clear updates on incident status to assigned Incident Leads or the CSIRT Manager
Contribute supporting information and analysis to post-incident reports
Be on-call for global incident response as required

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

5+ years of hands-on experience in cybersecurity, with a focus on incident response and computer forensics analysis
Experience with cybersecurity principles, incident response lifecycles, and security best practices
Experience with forensic tool suites such as Sumuri, Magnet Forensics Axiom, Velociraptor, and X-ways
Experience in digital evidence handling and forensic analysis across various operating systems (Windows, Unix/Linux) and environments (endpoint, server, cloud)
Experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation
Experience with EDR and SIEM technologies (i.e., Splunk) for threat hunting and incident identification
Experience in programming languages such as Python for scripting, automating forensic tasks, and potentially building data pipelines for security data

Preferred

Experience with big data frameworks like Apache Spark and Kafka for processing and streaming large volumes of security-related data
Programming skills in PowerShell and/or C/C++
Bachelor's degree in Computer Science, Information Security, or a related field
Training and/or certifications from industry organizations or vendors (i.e., GCFE, GCFA, GREM, GCIH, EnCE, CISSP)
Hands-on experience with SOAR platforms
Strong analytical and problem-solving skills, with a keen eye for detail
Exceptional ability to communicate technical information clearly and precisely to technical and non-technical audiences
Ability to manage multiple complex investigations simultaneously with attention to detail and accuracy
Knowledge of how to protect against AI threats

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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CSIRT Incident Responder

Job Description