Lead Contract Manager, Strategic Accounts

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight.

As a Lead Contract Manager at HubSpot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team.

This role can be @office @flex or @home work preferences in Ireland

In this role, you’ll get to:

Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
Establish cooperative working relationships with customers.
Lead forecasting discussions and pipeline reviews with internal colleagues.
Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
Improve forecast accuracy and consistency
Work with senior internal and external stakeholders
Develop your understanding of SaaS economics
Deliver best in class service to our upmarket customers (200+ employees)
Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

We are looking for people who:

Fluent in Spanish, Italian and English (Trilingual)
Have 5+ years of experience working in contract or renewal management (or in a similar role)
Experience in working with Legal teams to manage complex contract specifications
Experience working with large organizations (200+ employees)
Are passionate about creating a great customer experience
Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
Work autonomously and strategically
Solve problems with curiosity and creativity
Seek to understand multiple perspectives in a situation
Have growth driven negotiation skills
Show clear communication skills with the ability to effectively lead a phone conversation
Possess prioritization and organizational skills with attention to detail
Embrace a dynamic and motivating environment
Invest in relationships with customers and colleagues
Contribute to a positive team environment of equality and inclusion

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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Lead Contract Manager

Job Description