SPAR Prosperous, Main St, Prosperous, County Kildare are recruiting a full time Retail Supervisor to join their fantastic team.

SUPERVISORY

Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
Ensure high quality and consistent customer service is provided at all times
To delegate and communicate effectively with the retail sales team
To supervise the effective induction and training of employees
Assist the Store Manager in the effective management of retail sales team performance

CUSTOMER CARE

To ensure customers receive high quality and consistent service at all times
To deal with and rectify customer complaints in an effective and pleasant manner
To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
Ensure housekeeping in the store is maintained at an optimum level
Co-ordinate in-store sales and promotions
To communicate with retail sales team regarding in-store sales and promotions
To ensure the appropriate cash register and cash handling policy is adhered to
To ensure shelf edged labels are updated on a weekly basis
To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

Ordering of stock
To assist the Store Manager in preparations for stock take and supervise where appropriate
To assist the Store Manager in minimising stock loss through wastage, damages and pilferage
Ensure food management and waste systems are adhered to by retail sales team
Check to ensure adequate stock is available for customer’s needs
Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock

LEGISLATION & SECURITY

To ensure secure opening and closing procedures with the Store Manager
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
To achieve targets as agreed with Store Manager
Escalate issues to Store Manager as appropriate
To communicate with the Store Manager on an ongoing basis
To undertake other additional duties as may be assigned by the store manager

Retail Supervisor - Full Time

Job Description