At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Senior Manager, Emergency Response & Intelligence

Position Overview

The Senior Manager, Crisis Management & Intelligence holds a leadership role within the Global Crisis Management (GCR) team within Enterprise Management Resources (EMR) and acts as a vital element eBay's resilience program. This role leads eBay’s global Crisis Management and Intelligence efforts to maintain enterprise resilience, operational continuity, and proactive risk control throughout eBay’s international presence.

Reporting within EMR, this leader coordinates two integrated teams:

Crisis Management
Global Intelligence

The role ensures alignment between crisis response frameworks, global intelligence analysis, and enterprise risk reporting. It also supports corporate strategy and M&A activity through structured intelligence assessments.

This position plays a meaningful role in strengthening enterprise preparedness, improving situational awareness, and safeguarding eBay’s people, locations, reputation, and operations worldwide.

Key Responsibilities

Enterprise Crisis Leadership (Global Crisis Support)

Lead eBay’s enterprise Crisis Management framework under EMR governance.
Act as a key leader within Global Crisis Resources, managing cross-functional response to high-impact global incidents.
Coordinate crisis activation protocols, executive briefings, and global response coordination.
Partner with GSOC and Global Security Operations to ensure seamless handling of enterprise issues and site-level incident management.
Conduct executive scenario planning, tabletop exercises, and after-action reviews.
Continuously improve enterprise crisis playbooks and global response standards.

Global Intelligence Oversight

Lead and integrate the following intelligence functions within EMR:

Strategic Intelligence

Deliver forward-looking geopolitical and macro risk analysis impacting enterprise operations.
Provide executive-level risk briefings to support long-term decision making.

Travel Intelligence

Coordinate global travel risk assessments and duty-of-care advisories.
Monitor emerging threats affecting employee mobility.

Event Intelligence

Conduct pre-event threat assessments for corporate events and executive engagements.
Coordinate intelligence support with regional security partners.

Security Intelligence – Global Locations

Guide the creation of site-level security intelligence evaluations throughout eBay’s worldwide offices and operational centers.
Monitor geopolitical, civil unrest, crime, regulatory, and insider threat risks affecting eBay locations.
Provide recurring site risk posture updates to EMR and senior leadership.
Collaborate with Global Security Operations, Facilities, and EH&S to ensure intelligence guides physical security posture and resource planning.
Support GSOC in analyzing blocking issues and reporting trends.

Enterprise Risk Dashboard & Business Intelligence

Build and coordinate enterprise risk dashboards integrating data from across EMR into a single pain of glass on potential site specific risks.

M&A Risk Due Diligence

Provide intelligence and security risk assessments during M&A due diligence.
Evaluate geographic, regulatory, operational, and reputational risks of target entities.

Team Leadership & Enterprise Partnership

Lead and cultivate high-performing Crisis Management and Intelligence teams within EMR.
Establish clear operating rhythms, accountability structures, and development pathways.
Partner across: GSOC, Security Operations, Investigations, EH&S and all EMR partners, People Team, Corporate Development, Legal

Qualifications

10+ years of experience in crisis management, intelligence, enterprise risk, or global security.
5+ years of leadership experience managing multidisciplinary teams.
Experience operating within enterprise-level crisis governance structures.
Solid experience in geopolitical and site security intelligence.
Experience assisting with M&A risk evaluations.
Demonstrated executive briefing and dashboard development experience.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.

Sr. Mgr, Crisis Mgmt and Intel

Job Description