Location considered: Ireland based

Role Description

We are seeking a dynamic Product Manager to lead the development and execution of the roadmap for Dx Command Center, Zoetis's cloud platform enabling IoT product support capabilities to the Vetscan family of animal diagnostics.

Your leadership will be key in ensuring real-time support for a growing install base of point-of-care diagnostic analyzers, enhancing our service capabilities and customer experience.

The Product Manager is accountable for the products assigned and will own the product roadmap, vision, and strategy for these products cradle to grave including budget guidance.
The Product Manager incorporates inputs from subject matter experts (SMEs) on a Cross Functional Product Team (CFPT) to define problem statements and prioritize product backlogs. You will need to be a strong leader to guide the CFPT and sub-teams in product break-fix needs, constant maintenance, performance improvements, and delivering enhancements and new innovations that create long-term customer value. You will need to be able to influence your colleagues, stakeholders, and key executives, through your use of data and logic.
The successful candidate will be attuned to customer needs in veterinary medicine and their experience using our diagnostic products. It is our mission and responsibility to provide, sustain, and develop veterinary diagnostic products and features that will delight our customers and better animal health.

Define problem statements and product vision + strategy, and maintain product backlog by:

Conducting continuous product discovery, which is sustained practice of experimentation and customer conversations to inform product development decisions which is key to be acknowledged as a Voice of Customer (VOC) expert
Aligning with Commercial teams on product financial and strategic goals
Knowing the product users, product operations, and connecting the two into clear product requirements; this includes an in-depth understanding of veterinary needs and best practices within animal hospitals
Monitoring product performance and Key Performance Indicators (KPIs)
Providing ROI assessments for projects and understanding when to make tradeoffs in investing between projects and features
Bringing on-the-ground feedback into product backlog with long-term strategy in mind
Putting emphasis on continuous improvement and prioritization
Delivering on open items in product backlogs with planned release schedule

Lead CFPT and sub-team collaboration by:

Guiding empowerment of these CFPTs to make key decisions
Assigning team level Objectives and Key Results (OKRs)
Working effectively with other functions within Zoetis which includes team building, facilitation, giving and receiving feedback, and promoting psychological safety
Identifying and leveraging team members to come up with creative solutions to solve customer problems and understand that consistent innovation is the results of each product team member contributing their passion and their ideas
Holding teams accountable to the results and not being afraid to sign up for these results
Being the VOC

Be internal advocate, product expert, and product evangelist:

Driving all facets of product experience in new product launches across global markets, supporting customer, colleague, and company preparation efforts, and helping transfer materials and expertise to the commercial and medical teams
Communicating regularly with Commercial, Medical, and Support teams on product update and deployment plans including creating documentation needed to assist with training and service
Tracking industry trends and the competitive landscape
Operating as product owner in ZTD software release process
Working with a network of research veterinarians and/or experts in a variety of veterinary disciplines
Partnering with Zoetis Business Development (BD) and GMS External Supply/Procurement to negotiate or re-negotiate agreements, if applicable to product

Experience:

5+ years in Product Management, product development role or equivalent industry experience with a strong background in support platforms and/or IoT-enabled products preferred. Medical device experience is a plus.
Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing
Proven ability to engage with SMEs and company leaders in a constructive and collaborative relationship

Skills/Traits:

Action oriented: “can do” and “does do” attitude; authentically engaged with people and situations with high energy and proactive problem-solving acumen
Displays empathy and curious: demonstrated deep commitment to internal colleagues and customers; loves getting to the “why” and open to new ideas
Passionate, enthusiastic, and storytelling: be the fuel that inspires colleagues and drives contagious excitement for the product
Team player: loves being part of a team, both leading and serving
Accountable with global mindset: commits to stretch goals and delivers; holds self to highest performance standards; takes ownership for mistakes; delivers tough messages directly
Humble and hungry: confidence without arrogance; driven to continually improve regardless of prior successes or failures
Demonstrates strong organization abilities: attention to detail, effective time management, active listening, concise communication and writing skills, and great follow-through

Education:

BA/BS degree in scientific discipline or business
MBA, DVM, PhD or other advanced degree preferred, but not required

This position could also require supporting vendor relationships and travel both domestically and internationally (up to 20%).

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Dx Command Center Product Manager, Global Diagnostics

Job Description