This role can be located in the following areas: North-West Region (Castlebar, Cavan or Donegal Regional Office), East Region (Dublin Office), South East Midlands Region (Mullingar or Kilkenny Office) and South West Region (Cork City, Mallow or Limerick Regional Office)

Is sinne Uisce Éireann. Gach lá, bímid freagrach as seirbhísí uisce atá slán, sábháilte agus inbhuanaithe a sholáthar do mhuintir na hÉireann. Mar fhóntas uisce rialáilte náisiúnta na hÉireann, is í ár bhfís go mbeidh Éire inbhuanaithe ann ina bhfuil meas ar uisce agus ina bhfuil sé cosanta, don domhan agus do na saolta uile a gcothaítear leis.

Is é an cuspóir atá ag Uisce Éireann ná a bheith inchurtha leis an dúshlán a bhaineann le seirbhísí bunathraitheacha uisce a sholáthar chun go mbeidh rath ar phobail. Ciallaíonn sé sin go bhfuilimid bródúil as an bhfreagracht a ghlacadh as ár soláthar uisce a chosaint agus córas sábháilte uisce a chur ar aghaidh chuig daonra atá ag fás go tapa agus fás sóisialta agus eacnamaíoch na hÉireann a chumhachtú.

Táimid paiseanta faoi chumhacht a thabhairt dár ndaoine, iad a chumasú tionchar dearfach a bheith acu ar phobail ar fud na hÉireann. Tá comhfhís agus comhchuspóir mar threoir againn, agus cloímid le luachanna a shainíonn cé sinne agus a mhúnlaíonn an chaoi a n-oibrímid, áit a bhfreastalaímid ar chustaiméirí agus ar phobail, a n-oibrímid níos fearr le chéile, a ndéanaimid an rud ceart, a mbíonn uaillmhianta againn, agus a gcoinnímid a chéile slán. Is trínár n-iompar a shainítear an chaoi a ndéanaimid caidreamh agus cumarsáid le chéile, agus a mbíonn rath orainn le chéile. Baineann na luachanna agus an t-iompar seo le gach duine againn, thar gach ról, suíomh, agus leibhéal.

Is é an sprioc atá againn daoine oilte agus cumasacha ó chúlraí éagsúla a mhealladh agus a fhorbairt, agus tabharfaidh na daoine sin raon dinimiciúil saineolais agus léargas chuig ár gcuid oibre. Agus lucht saothair láidir luachbhunaithe ag Uisce Éireann, is cinnte gur féidir linn seirbhísí uisce na hÉireann a chur chun cinn agus freastal ar riachtanais na bpobal a bhfreastalaímid orthu, agus gur féidir linn leanúint ar aghaidh leis an obair sin do na glúnta atá le teacht.

An Ról:

Déanann Oibríochtaí Custaiméirí eispéireas agus seirbhís custaiméirí atá sármhaith a fhorbairt, a sholáthar agus a thacú do chustaiméirí tí agus do chustaiméirí tráchtála araon laistigh de thionscal rialaithe. Tá Oibríochtaí Custaiméirí freagrach as caidreamh custaiméirí leis an Ionad Teagmhála Custaiméirí a bhainistiú, agus seirbhísí billeála do chustaiméirí atá tráthúil agus cruinn á gcinntiú agus straitéis Uisce Éireann do chustaiméirí á cur i bhfeidhm go héifeachtach.

Tá Seirbhísí Nasc agus Forbróra (CDS) freagrach as rannpháirteachas le custaiméirí agus as an gcaidreamh le páirtithe leasmhara a bhainistiú maidir le naisc uile le líonra Uisce Éireann. Bainistíonn foireann CDS aistear an chustaiméara maidir leis na nithe a leanas: dearadh choincheap na forbartha, an próiseas pleanála reachtúla, réamhcheangal, dearadh teicniúil, dearbhú cáilíochta láithreáin, sócmhainn nua a dhílsiú agus ceangal deiridh agus méadrú, lena n-áirítear comhaontuithe a fhorbairt le custaiméirí tráchtála/teicniúla, agus maoiniú custaiméirí a bhainistiú, ag cloí le caighdeáin theicniúla uile, le beartas muirearaithe naisc agus le riachtanais rialachais. Tá CDS freagrach as seirbhís ardéifeachtach a sholáthar do chustaiméirí, lena n-áirítear réitigh a athbhreithniú agus a chur i bhfeidhm chun riachtanais athraitheacha na gcustaiméirí a chomhlíonadh. Tá sé ríthábhachtach go ndéantar comhoibriú le roinnt príomh-chomhpháirtithe gnó le haghaidh naisc a sholáthar go rathúil thar ceann an chustaiméara.

Agus é/í freagrach don Innealtóir Sinsearach Dearaidh, beidh an tInnealtóir Dearaidh freagrach as fiosruithe réamhcheangail a mheasúnú, as réitigh theicniúla um cheangail nua a sheiceáil, as a chinntiú go gcomhlíontar ceanglais theicniúla Sheirbhísí Ceangail agus Forbróirí agus as Tairiscintí Ceangail a fhorbairt. Áireofar le freagrachtaí an Innealtóra Dearaidh réamhdhearadh ceangal, luachana a mheas agus a chruthú maidir le Ceangail neamhchaighdeánacha agus ag cinntiú go mbíonn tograí ceangail ar aon dul le beartais dearaidh agus le caighdeáin theicniúla Sheirbhísí Ceangail agus Forbróirí Uisce Éireann. Soláthróidh an tInnealtóir Dearaidh tacaíocht freisin le haghaidh scéimeanna treisithe líonra a bhaineann le ceangail a chur i gcrích arna spreagadh ag an éileamh ar cheangail agus le haghaidh atreoruithe líonra a chur i gcrích.

Príomhdhualgais agus Freagrachtaí:

Eispéireas den scoth a sholáthar do chustaiméirí tríd an bpróiseas ceangal ceann go ceann.
Measúnú mionsonraithe a ghlacadh agus a chur i bhfeidhm maidir le fiosruithe réamhcheangail uile, iarratais ar cheangal, iarratais ar atreorú agus doiciméid ar bith a ghabhann leo siúd
Seiceáil thosaigh a dhéanamh ar acmhainn agus idirchaidreamh a dhéanamh le foireann Pleanála Sócmhainní Uisce & Fuíolluisce agus le hÚdaráis Áitiúla
Idirchaidreamh a dhéanamh le foireann Straitéise Soláthair Uisce agus Acmhainní agus le foirne an Chláir Sceite maidir le hiarratais ar cheangail mhóra agus ar atreoruithe móra
Idirchaidreamh a dhéanamh leis an gcustaiméir chun faisnéis bhreise ar bith a aimsiú d’fhonn soláthar meastacháin chruinn agus luachana cruinne a éascú don obair cheangail/atreoraithe riachtanach
Imscrúdú a dhéanamh ar chomhlíontacht theicniúil an iarratais; ag gníomhú i gcomhréir le beartais agus le treoirlínte Uisce Éireann nuair a mheastar go bhfuil an t-iarratas neamhchomhlíontach
Imscrúdú a dhéanamh ar stádas dlí an iarratais; ag gníomhú i gcomhréir le beartais agus le treoirlínte Uisce Éireann nuair a mheastar go bhfuil an t-iarratas neamhchomhlíontach
Líníochtaí teicniúla a chruthú de réir mar is gá
Tacaíocht a thabhairt don Innealtóir Sinsearach Dearaidh le haghaidh obair forbartha líonra a dhearadh agus a chur i gcrích nuair a éilítear méadú nó treisiú, nó an dá rud araon, mar gheall ar an ngá le ceangail nua, ag obair go dlúth le Pleanáil Sócmhainní, le Soláthar Sócmhainní, le hÚdaráis Áitiúla, nó le comhpháirtithe soláthair 3ú páirtithe nó leo siúd go léir
Imscrúdú a dhéanamh ar phleananna féideartha amach anseo don láithreán a d’fheadfadh tionchar a imirt ar an measúnacht theicniúil
An gá le pleanáil theicniúil bhreise ar bith a chinneadh maidir le fiosrú/iarratas an chustaiméara
Luachana a ghiniúint agus táillí a ríomh maidir le ceangal nua neamhchaighdeánach
Dearaí imlíneacha a fhorbairt maidir le ceangail agus sínte líonra le haghaidh forbairt bhreise ag conraitheoirí réigiúnacha Sheirbhísí Ceangal agus Forbróirí (CDS)
Tacaíocht agus ionchur a chur ar fáil le haghaidh comhlíonadh foriomlán nósanna imeachta rialachais UÉ a bhaint amach
Idirchaidreamh a dhéanamh leis an Innealtóir Sinsearach Dearaidh chun réitigh a chur i láthair le haghaidh athbhreithniú teicniúil iomlán
Cabhrú le cuspóirí agus aidhmeanna phleananna gnó Oibríochtaí Sócmhainní a bhaint amach
Athbhreithniú a dhéanamh ar dhearaí forbróirí féinleagain agus tabhairt de láimh um dhearbhú cáilíochta a chomhaontú don fhoireann innealtóireachta allamuigh féinleagain
Córais TF Uisce Éireann agus córais Bhainistíocht Oibre agus Sócmhainní a úsáid chun oibreacha a bhainistiú
Tacaíocht a chur ar fáil d’fhoireann bainistíochta sinsearaí Sheirbhísí Ceangal & Forbróirí de réir mar is gá
Dualgais eile a chur i gcrích maidir le bainistíocht oibre agus sócmhainne mar a bhíonn siad ag teastáil ó Uisce Éireann.
Tacaíocht a chur ar fáil d’fhoireann bainistíochta sinsearaí Sheirbhísí Ceangal & Forbróirí de réir mar is gá
Dualgais eile a chur i gcrích maidir le hobair agus Oibríochtaí do Chustaiméirí de réir mar a bheidh siad ag teastáil ó Uisce Éireann

Dualgais agus Freagrachtaí Ginearálta

Comhoibriú le príomhpháirtithe leasmhara inmheánacha ar fud ghnólacht UÉ
Freagrach as gealltanais sláinte agus sábháilteachta a chur chun cinn agus a chur i gcrích ar fud Uisce Éireann agus a shlabhra soláthair, iompraíochtaí dearfacha a neartú agus cuspóirí agus riachtanais sláinte agus sábháilteachta ar na caighdeáin is airde sa tionscal a sheachadadh.
Tacú le soláthar Chlár Uisce Éireann um Bunathrú, torthaí a theastaíonn laistigh den Stiúrthóireacht a bhaint amach, agus tacú le cuspóirí uile-eagraíochta a bhaint amach.
Dualgais agus freagrachtaí a chur i gcrích i gcomhréir le beartais, caighdeáin, próisis agus rialuithe Slándála Faisnéise Uisce Éireann chun rúndacht, sláine agus infhaighteacht faisnéise gnó de chuid Uisce Éireann a chosaint, agus seirbhísí ríthábhachtacha a chur i gcrích, i gcomhréir le Treoir NIS (Slándáil Líonra agus Faisnéise) agus le rialachán cibearshlándála ábhartha eile ar bith.
Dualgais eile nuair is gá.

Eolas, Scileanna agus Taithí:

Cáilíocht tríú leibhéal in Innealtóireacht nó i dTógáil, mar aon le taithí 3 bliana ar a laghad ar bheith ag obair i ndearadh nó i mbainistíocht tionscadail
Tá taithí 3 bliana ar a laghad sa tionscal uisce, sa tionscal fóntas nó i dtionscal den chineál céanna inmhianaithe agus/nó taithí ábhartha eile.
Cumas comhpháirtíochtaí éifeachtacha a fhorbairt le raon leathan páirtithe leasmhara agus an cumas chun dearcthaí éagsúla a lorg agus éisteacht leo.
Teist cruthaithe maidir le saincheisteanna casta a réiteach, mar aon leis an gcumas faisnéis a chur in iúl do dhaoine eile.
Cúlra láidir maidir le luachanna eagraíochtúla a choinneáil tríd an gcinnteoireacht agus gníomhartha fiúntacha
Scileanna anailíse láidre agus cumas anailís a dhéanamh ar fhadhbanna agus ar ghnéithe feabhais féideartha agus iad a shainaithint, mar aon le réitigh a mholadh agus a chur i bhfeidhm
Inoiriúnaitheacht agus an cumas béim agus treo a athrú le bheith ag teacht le straitéis agus le riachtanais ghnó a léiriú

Cumas réimsí nua feabhsúcháin a aithint go réamhghníomhach agus bealaí nua a chur i bhfeidhm chun rudaí a dhéanamh.

Taithí ar úinéireacht a ghlacadh ar fhreagrachtaí sábháilteachta agus ar chur le tionscnaimh feabhsaithe leanúnaigh.

Is é an dáta deiridh le haghaidh iarratais ar an bhfolúntas seo a fháil ná 13/05/2026.

Tabhair faoi deara nach nglacfar le haon iarratas a chuirtear isteach tar éis an dáta deiridh seo.

*Tabhair faoi deara go gcuirfear tú ar an raon tuarastail atá bunaithe ar do scileanna agus taithí, má éiríonn leat. Tabhair faoi deara gurb ionann pointe tagartha Margaidh (lárphointe) an raoin agus an chuid is airde den tairiscint go ginearálta, nuair a mheastar go bhfuil duine go hiomlán ábalta tabhairt faoi dhualgais an róil, agus tugtar an deis don fhostaí dul chun cinn a dhéanamh tríd an raon pá de réir mar a fhorbraíonn a t(h)aithí a thuilleadh.

Is fostóir comhdheiseanna é Uisce Éireann.

Táimid tiomanta d'ionad oibre éagsúil agus cuimsitheach a chur ar fáil agus tá straitéis agus creat láidir againn ar a dtugtar ibelong chun é sin a chumasú. Is fostóir comhdheiseanna sinn agus trínár bpróiseas earcaíochta cuirimid fáilte roimh agus spreagaimid iarratais ó dhaoine aonair a bhfuil suim acu agus atá cáilithe go cuí beag beann ar inscne, ar aois, ar bhunús ciníoch nó ar eitneach, ar bhallraíocht den lucht siúil, ar reiligiún nó ar chreidimh, ar stádas teaghlaigh nó ar shibhialta, ar chlaonadh gnéasach/ar fhéiniúlacht inscne nó ar mhíchumas

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

Customer Operations develop, deliver and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy.

Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.

Reporting into the Senior Design Engineer, The Design Engineer will be responsible for assessment of pre-connection enquiries, the design vetting of new connection technical solutions, ensuring compliance with the Connection and Developer Services technical requirements and the development of Connection Offers. The Design Engineer’s responsibilities will include preliminary design of connections, estimating and creating non-standard Connections quotes and ensuring that connection proposals are aligned with the Uisce Éireann Connection and Developer Services design policies and technical standards. The Design Engineer will also provide support to the delivery of connections-related network reinforcement schemes driven by connections demand and in the delivery of network diversions.

Main Duties and Responsibilities:

Provide excellent customer experience through the end-to-end connections process.
Receive and carry out detailed assessment of all pre-connection enquiries, connection applications, diversion applications and attached supporting documentation
Perform initial capacity check and liaise with the Water & Wastewater Asset Planning team and Local Authorities.
Liaise with the Water Supply and Resources Strategy team and Leakage Programme teams in relation to major connection and diversion applications.
Liaise with the customer to gain any further information to enable the provision of accurate estimation and quotation for the required connection/diversion work.
Investigate technical compliance of the request; act in accordance with Uisce Éireann policy and guidelines where the request is deemed to be non-compliant.
Investigate the legal status of the request; act in accordance with Uisce Éireann policy and guidelines where request is deemed to be non-compliant.
Create Technical Drawings as may be required.
Support the Senior Design Engineer with design and delivery of network development work when the need for new connections warrants expansion and/or reinforcement, working closely with Asset Planning, Asset Delivery, the Local Authorities, and/or 3rd party delivery partners.
Investigate any potential future plans for the site that may influence the technical assessment.
Determine requirement for any additional technical planning in relation to the customer enquiry/application.
Generate quotes and calculate fees for non-standard new connection.
Develop outline designs for connections and network extensions for further development by the CDS regional contractors.
Provide support and input to achieving overall compliance with UÉ governance procedures.
Liaise with Senior Design Engineer to present solutions for full technical review.
Contribute to achieving the objectives and targets of Customer Operations business plans.
Review self-lay developer designs and agree quality assurance handover to the self-lay field engineering team.

Utilise Uisce Éireann IT systems and Work and Asset Management systems to manage works.
Provide support to the Connections & Developer Services senior management team as required.
Perform other such duties in relation to work and asset management as Uisce Éireann may reasonably require.
Provide support to the Connections & Developer Services senior management team as required.
Perform other such duties in relation to work and Customer Operations as Uisce Éireann may reasonably require.

General Duties and Responsibilities

Collaborate with key internal stakeholders across the Uisce Éireann business.
Responsible for promoting and delivering health and safety commitments across Uisce Éireann and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
Other duties as required.

Knowledge, Skills and Experience:

Relevant third level qualification in Engineering or Construction, with at least 3 years’ experience working in design or project management.
A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience.
Ability to develop effective partnerships with a wide range of stakeholders and ability to look for and listen to diverse perspectives.
Proven track record in resolving complex issues, along with the ability to communicate information to others.
Strong background in upholding organisational values through decision-making and constructive actions.
Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions.
Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements.
Ability to proactively identify new areas of improvement and implement new ways to do things.
Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives.

The closing date for receipt of applications for this vacancy is 13/05/2026.

Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability

Innealtóir Dearaidh - Náisiúnta (Iomlán) / Design Engineer - Nationwide (Multiple)

Job Description