Reports to: Service Operations Manager

Company:Brennan & Co.

Location: Sandyford, Dublin

This is a 6-month fixed-term contract, with the potential for extension to 12 months.

The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies – Brennan & Co, Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.

At our heart we have always had a focus on our people. Our suppliers, our customers and our employees. We value innovation, exceptional customer service and quality in all we do.

We are a dedicated team of professionals who love what we do and the people we work with. Join us on our journey to grow our business while maintaining our core values of accountability, honesty, respect and communications.

About the Role

As a Service Coordinator you will be joining a team that is an integral part of the success of the organization and is responsible for the planning, scheduling, and coordinating provision of service support for our customers. Working with a team of engineers you will support our customers and the Field Service Team in all aspects of the daily operation of the service department.

Key Responsibilities

Support a team of Service Engineers in all aspects of the daily operation of service department.
Coordinate activities for service engineers consisting of daily communication with engineers & customers.
Work with our contracts team on service contract updates & assist with providing pricing in relation to tender & contract quotations.
Scheduling of PPM & breakdown calls.
Log, allocate, despatch and process service calls, ensuring contracts are billed accordingly for labour, travel & parts.
Arrange & coordinate with third party companies to provide services on our behalf.
Process & Invoice all calls & monthly equipment PM’s.
Lodge monthly preventative maintenance calls and generation of relevant reports.
Deal with customer queries/enquiries via phone & email for products or services.
Prepare and send customer quotations & invoices for service calls and or service parts.
Order parts and maintain list of all parts, return of defective & unused parts.
Order parts as necessary for jobs in progress and customers’ orders.
Process parts despatch for engineers, printing despatch docket & transferring parts to engineer van stock.
Keep in contact with suppliers to ensure timely delivery of parts, keep engineers and customers updated on lead time of such orders.
Return defective parts to suppliers for warranty, service exchange or repair purposes.
Maintain test equipment, ensuring equipment is returned for recalibration when due.
Process service orders for products & services.
Assist credit control with any queries they may have in relation to invoice queries.

Skills and Experience
Previous sales/service support or administrative experience, ideally in a healthcare or similar environment
Technically competent with an ability to understand customer needs in relation our products
People focused with a strong customer service mindset
Excellent numeric and data entry skills with attention to detail and accuracy
Excellent customer relationship skills with ability to work under pressure and to deadlines
Ability to multi-task, skill in establishing priorities and managing workloads
Professional who is experienced and dependable with discretion, enthusiasm, and a positive attitude
Experience with a CRM (Customer Relationship Management) system.
Excellent computer skills including proficiency in use of Microsoft Office

Competencies and Behaviours

Excellent Planning, Communication and Organisation skills
Strong IT skills: proficient in Word, Excel, and PowerPoint
Proven ability to work both independently and as part of a collaborative team.
Excellent working knowledge of the HSE + Acute Healthcare in Ireland
Problem Solver and Analytical Thinker
Displays Emotional Intelligence
Selling and Influencing Skills
High level of Integrity
Learning mindset
Enthusiasm

Service Coordinator

Job Description