Reporting to the Airport Retail Manager, the role holder will be part of a leadership team responsible for effectively managing and supporting the operation across a department on a shift basis thus ensuring all activity is aligned towards achieving sales and operational objectives driving sales, Passenger Average Spend (“PAS”) and customer experience on a shift basis. The role holder is responsible for maximizing sales and productivity by implementing the category strategy from Central Support teams. Role holder will ensure that retail sale professionals deliver a great customer experience through strategies such as Shift Excellence, visual presentation by liaising with the Display and Cat-Man teams, operations and loss prevention standards in line with our ARI processes and procedures.

Key to this role is achieving sales budgets through execution of visual merchandising guidelines, planograms and 5S’s while embedding a ‘customer before task’ ethos by motivating and coaching staff using ARI Selling Skills as the lever.

The role requires the successful candidate to ensure that they drive a customer-centric culture, where the full energy and activity of the store team is focused on delivering highly satisfying customer experiences.

The ideal candidate will have supervised/managed retail teams previously and will have worked with high end luxury brands.

This is a permanent shift based role.

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.
ARI is one of the world’s longest established and experienced global travel retail companies. With expertise in developing business in new and existing markets, ARI owns and manages retail outlets in 27 airports in 14 countries throughout Europe, The Middle East, Asia Pacific, and North America. From opening the world’s first duty free in Shannon Airport in 1947, ARI now employs over 3,500 people worldwide and manages a turnover in excess of €1 billion. ARI is part of the Irish government-owned daa group.

Retail Department Manager

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Job Description