Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Dolby OptiView is a video streaming software company helping enterprise and mid-market organizations deliver exceptional audio and video experiences. Our SaaS platform serves customers across media, advertising, and real-time communications.

Role Overview

The Manager, Delivery Engineering leads the Delivery pillar within DCS Customer Success — the team accountable for customer onboarding, migrations, custom development, and Professional Services engagements. This is a hybrid manager + IC role (30–40% IC), leading a small global team of Senior Delivery Engineers while personally engaging on complex projects and chairing the weekly CS leadership pipeline review. You own three critical operational responsibilities: project portfolio execution, the Onboarding Checkpoint (pre-signature deliverability review of every new customer), and lightweight new customer intake into CS systems.

Key Responsibilities

Team leadership and pillar ownership. Lead a globally distributed team of Senior Delivery Engineers (NA, EMEA, APAC). Define and refine the Delivery operating model, hold the team accountable to on-time delivery and post-go-live stability outcomes, and grow the team as engagement volume scales.
Project portfolio management. Manage the active project queue across onboardings, migrations, custom development, and PS engagements. Make capacity and sequencing decisions; push back on Sales when proposed timelines exceed capacity. Direct internal improvement work during lower-volume periods.
Professional Services governance. Own SOWs, exit criteria, and execution accountability for all PS engagements regardless of who delivers. Ensure intake, scoping, and acceptance discipline; no PS work begins without proper governance.
Onboarding Checkpoint ownership. Own the pre-signature deliverability review of every new customer (3-business-day SLA, no auto-pass, depth scaled to complexity). Catch the POC-to-production problem; ensure custom work is properly scoped before signature. Maintain output quality across Endorsed / Conditional / Significant Risk findings.
Weekly CS Leadership Pipeline Review (Chair). Chair the weekly review with CS leadership covering late-stage opportunities, both checkpoints' scheduling, and open findings. Own the operational mechanism for both checkpoints — trigger, documentation, and metrics.
Solution design expertise (peer partnership with Presales). Position Delivery as a primary source of solution design expertise — Senior Delivery Engineers serve as expert technical partners to Presales on integration patterns, common architectures, and third-party integrations. Manage capacity to support this work, including two additional Delivery Engineers being hired in the near term.
New customer intake orchestration. Coordinate every new customer's entry into CS systems (CSP, support ticketing) at contract close; coordinate tier assessment and CSM/TAM assignment with respective managers.
Individual contributor work. Engage on complex onboarding engagements requiring senior technical leadership; co-author Technical Transition Briefs with TAM; provide hands-on guidance to Delivery Engineers on novel integration challenges.
Cross-pillar coordination. Partner with TAM Manager (Technical Transition Briefs, go-live readiness, consolidated CS view), CSM Manager (onboarding handoffs), Support Manager (post-go-live stabilization), and Sales/AEs (upcoming engagements, PS scoping).
AI strategy and continuous improvement. Drive AI adoption across the team for project tracking, technical execution, and checkpoint efficiency. Aggregate improvement opportunities identified by the team; route to the appropriate builder (Product/Engineering, the Delivery team itself via vibe coding, or other CS pillars).

Required Skills & Experience

5+ years in customer-facing technical roles (Delivery, Solutions, or Implementation Engineering) with at least 2 years in a leadership or senior IC role
Proven experience leading complex technical implementations — managing stakeholders, hitting aggressive go-live dates, navigating ambiguity
Hands-on technical capability across several of: Java, Kotlin, TypeScript, Swift, React; HLS/DASH/DRM/ad insertion; REST APIs and webhooks; Docker, Kubernetes, cloud infrastructure; observability stacks
Strong project portfolio management discipline — managing variable workload, prioritizing across competing demands, pushing back when warranted
AI-native mindset — actively use AI to amplify delivery capacity; lead teams to do the same
Cross-functional leadership — partnering with Sales, TAM, CSM, Support, Product, and Engineering as peers
Comfort with significant ambiguity — energized by establishing process where it does not yet exist

Preferred Qualifications

Experience in video streaming, AdTech, broadcast, or media SaaS; familiarity with monitoring/observability tooling (Grafana, ELK, Prometheus); experience leading globally distributed delivery teams; background managing PS engagements with formal scoping and exit criteria discipline; high-growth SaaS experience where processes were built, not inherited

Dolby Hiring Entity:

77 Sir John Rogerson's Quay, Block C
Grand Canal Docklands
Dublin D02 VK60
Ireland

Manager, Global Delivery Engineering

Benefits

Job Description