Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.

As a Solutions Analyst III in Infrastructure Platforms, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills. Your responsibilities will include eliciting and documenting business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively. With a strong foundation in data analytics and technical solutions, you will contribute to the development of innovative architecture designs and data-driven insights that guide business decisions. Your excellent communication skills, both verbal and written, will ensure clear and concise information exchange with diverse stakeholder audiences, fostering collaboration and alignment across departments.

Job responsibilities

Elicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility
Translate complex business requirements into well-structured technical solutions, leveraging data analytics and technical knowledge to optimize system performance and scalability
Conduct in-depth data analysis and interpretation to identify trends, gaps, and opportunities, providing actionable insights that support decision-making and key business initiatives
Collaborate with cross-functional teams to develop and maintain architecture designs, policies, standards, and governance processes that align technology with business strategy
Continuously enhance technical knowledge and stay current with industry trends, ensuring the application of best practices and innovative solutions to address evolving business needs
Conducts Office Hours to answer customer questions
Reviews new customer demands to assess whether they should be accepted into the product backlog
Supports Sprint Planning cycles by maintaining a healthy backlog with ample User Stories available that meet the Definition of Ready

Required qualifications, capabilities, and skills

Experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
Demonstrated proficiency in data analytics, including experience with data extraction, modelling, and interpretation to support strategic decision-making
Advanced data visualization capabilities, with hands-on experience in implementing and managing BI dashboards
Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences
Advanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectives
Strong knowledge of Jira including creation of dashboards to track and report progress
Experience balancing customer demands against team capacity to produce and manage a prioritized backlog of requirements

Preferred qualifications, capabilities, and skills

Experience with ServiceNow platform
ServiceNow Certified System Admin
Experience working with Agile delivery

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Solutions Analyst III

Job Description