At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Investor Services Assistant Manager works under the guidance of the Manager / Senior Manager. The candidate will be expected to perform to a high standard all tasks detailed below. The Investor Services Assistant Manager provides support to the group as a whole and therefore needs to be flexible and display an ability to adapt to different funds, clients, regulatory requirements and deadlines.

Key accountabilities:

Serve as a key escalation contact for a range of clients
Review and approve investor trades for daily, weekly, monthly funds as required
Review and approve outgoing wires depending on cash value
Oversee all daily deliverables such as cash recs and daily nav’s including the preparation and dissemination of statements and contract notes
Ensure all key daily deliverables have been met
Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls
Ensure all established Investor Services daily processing procedures and controls are completed accurately and in a timely manner
Participate in new fund launches and conversions
Review fund documentation and set up fund and investor records in the shareholder register system
Gain a comprehensive understanding of performance fee methods
Help with the coaching and mentoring of new employees and existing team members
Gain an understanding of all funds across the team in order to provide coverage when required
Idea generation and ongoing assessment and improvement of operational service model
Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within UBSGFSI
Support the development and implementation of departmental procedures

Skills & experience required:

Minimum of 6 years Investor Services experience
Minimum 2 years’ experience of managing a team of 3 or more people
Minimum 2 years’ experience of approving investor orders, payments, NAV’s for release
An in depth understanding of Equalisation, Share Series and Private Equity Performance Fee mechanisms
Good organizational and administration skills with a high attention to detail
Good interpersonal skills
Strong oral and written communication skills
Ability to multitask
Excellent client service skills
Attention to detail
Ability to prioritise key tasks in a fast-moving environment
Experience in mutual / hedge / PE funds
Experience in the manual input and review of domestic and international payments.

Additional information:

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Investor Services Assistant Manager

Benefits

Job Description