Full Time Permanent position
Hybrid role based in our City Centre offices

What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

Role Overview

Reporting to the Technology Risk Senior Manager, this is a key role within the first line European Technology Risk Management Team which is part of the Office of the CIO, Europe (OCIO). This role will lead 1LOD co-ordination of European Technology Issues and Policy Exceptions activities in line with parent group (Lifeco) Policy, providing specialist support and guidance to ensure effective and efficient identification, logging, prioritising, tracking, and resolving of technology issues that affect services, projects, or business operations. The role ensures that issues are managed efficiently from detection to closure, minimising impact on customers and stakeholders and preventing reoccurrence where possible.

The role will involve senior relationship and stakeholder management across multiple lines of business in Europe and Lifeco.

What you will help us to achieve

• Lead the implementation of the new issues management and policy exceptions process across the continual Central Technology Services and the European Technology Business Segments.
• Maintain and improve the issues management and policy exceptions management process both from a system perspective and process perspective, risk assessment and disseminate feedback as appropriate.
Oversee 1LOD management of issues and policy exceptions process and ensure clear and transparent monitoring and reporting is provided to the relevant stakeholders. Manage expectations and negotiate priorities when necessary.
• Actively collaborate with the other areas within the European Technology Risk Management team to ensure the issues and policy exceptions processes and ways of working continue to work in synergy.
• Be the primary point of contact for the Lines of Business to provide guidance, instruction, training and advice.
• Support development of remediation plans to ensure management of identified risk in line with agree risk appetite.
• Act as a role model and support the broader leadership activities developing the ‘brand’ and act as a member of a highly engaged team recognised for its diligence, subject matter expertise and excellence in delivery.

What you will need to be successful in the role

• Ideally educated to a degree level.
• Demonstrated experience in technology risk with supporting qualifications.
• Experience in issue/incident management, service management, project management or operations.
• Familiarity with issue tracking tools, e.g. ServiceNow, Jira or similar.
• Understanding of ITIL or similar service management frameworks is an advantage
• Industry specific knowledge, e.g. working in financial institutions in Europe or Canada with practical experience of implementing or managing to technology and cyber regulatory expectations.
• Strong analytical thinking and problem-solving skills.
• Ability to stay calm and structured under pressure.
• High attention to detail and accuracy
• Conflict resolution and facilitation skills
• Excellent communication skills (both written and verbal)
• Stakeholder management and negotiations.

About us

Canada Life Group is the top-level European holding company for Great-West Lifeco’s European insurance, reinsurance, and asset management companies, with business operations in the UK, Ireland, Germany, and the Isle of Man.

European Technology sits within Canada Life Group and encompasses the technology community across all European entities - Irish Life Group, Canada Life UK, Canada Life Europe, as well as Central Technology Services - Europe. European Technology supports the business strategy and collaboration of technology across all European divisions. There are multiple IT units within European Technology, each with its own individual set of technology platforms.

European Technology has evolved significantly and is now focused on bringing market-leading speed, agility, cost efficiency, and risk mitigation to enable the delivery of strategies across the European businesses. To meet these challenges, a new strategy has been established, driving forward our commitment to innovation and excellence.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Canada Life by Recruitment Agencies will not be accepted for this role.

Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Technology Risk - Issues Manger

Benefits

Job Description