Contract type: Full Time (37.5 hours) – Fixed Term (1 Year)
Location: Dublin, Dublin International Study Centre
Salary: € 31,797.56

To be a member of the Centre’s Student Experience Team with responsibility for data management, assessments and academic administration, compliance (student enrolments and attendance).
To implement Study Group Ireland’s and QQI’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.

The post holder reports to the Deputy Director of Student Experiences.
Work in a matrix structure and need to build strong working relationships within the Student Experience Team, Centre Management team, Central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

Data Management

Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested
Act as secretary to relevant governance boards as required
Ensure Study Group Ireland policies and standard operating procedures are followed
Support management teams in preparation for quality assurance and enhancement activities.
Liaise with central teams to update student bookings with Study Plan changes
Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
Ensure all learners’ data and documentation support compliance with data protection legislation (GDPR).
Support management with MAB and PAB organisation.

Assessments & Academic Administration

Ensure alignment of assessment practices with QQI regulations and DISC quality assurance standards and policies.
Assist the centre managers with the implementation of assessment standards and regulations.
Organise the release of assessment screens termly.
Organise and assist with invigilation of assessments.
Organise the verification process of assessments., security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
Ensure the various systems used are reviewed and updated as required (Wiseflow etc).
Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances)
Coordinate the collection of information from faculties and management to complete the central timetabling template and liaise with the central team for its creation and any changes

Compliance & HR specialism

Act as Visa lead for the Centre and liaise fully with the central teams to ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
Coordinate student registration across all intake points, including late arrivals, ensuring that student records are updated, required documentation is uploaded, and quality audits are conducted to identify or address any missing or inaccurate information.
Monitor student attendance in line with the Centre’s Attendance policy, accurately log required attendance interventions, and collaborate with Wellbeing & Progression Coordinator to ensure timely implementation. Record and track any reported mitigating circumstances impacting attendance.
Ensure all reporting of attendance, arrivals and withdrawals is reported to Stakeholders such as the Department of Justice and sponsors as per compliance policies
Support the Student Experience Team by contacting absent students and, where appropriate, informing parents and agents.

General

Act as a primary point of contact for all students, responding to enquiries and support requests in a professional and timely manner, while fostering strong, positive relationships across the student community.
Assist in organising and delivering student events such as induction, transition and enrichment activities  
Liaise with central teams to manage workload in busy periods or during absence
Collaborate with central teams to support the continuous improvements of processes and communications, with a focus on enhancing the overall student experience.
To foster productive relationships with internal and external stakeholders 
Any other duties as required by the Deputy Director Student Experience or Centre Director.

ABOUT YOU

Bachelor’s degree (or equivalent experience demonstrating ability to work and think independently)
Supporting students in an educational context
Working to develop, build and maintain the Student Experience
Working in a regulated environment

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer, and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process, meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.

Data & Operations Coordinator

Job Description