FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.

Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.

Job Function: Operations

Job Family: Depot Repair

Job Overview:

Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact.

Responsibilities:

At the support intermediate level, this role performs a variety of routine and moderately complex tasks with increasing independence. The individual applies established job knowledge and skills to complete assigned work efficiently, recognizing the broader impact on co-workers and other departments. Responsibilities may include responding to information requests, researching basic issues, and resolving routine problems using defined procedures and judgment.

This role communicates detailed and accurate information clearly to both internal and external contacts, ensuring understanding and follow-through. While most work is guided by standard processes and procedures, there is some latitude to exercise judgment in handling non-routine tasks.

Work is performed with moderate supervision, with the expectation that the individual will seek guidance as needed and continue building technical and functional proficiency.

Contribute to the team's success by embracing our guiding principles and behaviors and actively participating in a culture that puts our Patient first.  You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Experience Required:

This level requires prior experience performing similar routine tasks, with a demonstrated ability to work independently on standard assignments. Individuals are expected to have a solid understanding of functional procedures and show initiative in resolving basic problems. Typically, they have 1–2 years of relevant experience and are comfortable working with moderate supervision while applying growing judgment.

Compensation and Benefits: Along with a competitive salary and bonus structure, we offer a comprehensive benefit package to start: Health & Life Assurance cover, defined contribution pension plan, active sports and social club, flexible work location, flextime (depending on position), excellent career progression opportunities, free parking, and educational assistance.

Join Natus Sensory today. Confidence in every Sense.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Product Service/Repair Technician

Benefits

Job Description