About us

At Action24 we're more than just a workplace — we’re a community of creative thinkers, problem solvers and high performing teams. We collaborate across departments, encourage new ideas and always deliver exceptional services to our customers. We’ve embraced and promote the LEAN culture and we always blame the process and not the people

As a Customer Service Representative, you’ll become part of a specialised team who work with both residential and commercial clients. You’ll manage a team of nationwide technicians and will be empowered to provide creative and realistic solutions.

Responsibilities

Manage all customer queries via phone, email etc.
Communicate any issues to the relevant departments
Provide expert customer service consistently
Communicate with the customer in a friendly and professional manner
Process orders, advise customers on pricing
Complete and process prepay bookings

Requirements

Ability to work in a fast paced environment
Minimum of 2 years' experience in a Customer Service role
Good geographical knowledge
Knowledge of security systems a distinct advantage
Must be customer-focused with the ability to multitask and problem solve
Proven track record of achieving / overachieving KPIs
Excellent verbal and written skills

Benefits

Hybrid working option after successful completion of probationary period
Bonus
Full educational support (including payment of all course fees)
Pension contributions after completion of probation

Job Types: Full-time, Permanent

Salary: €28,000.00-€32,000.00 per year D.O.E

Customer Service Team Member

Benefits

Job Description