About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

THE DEPARTMENT

Limerick’s Custody Client Service team are responsible for 700+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries.

ROLE

Based in Limerick, the successful candidate will have ownership of custody relationships, act as a key point of contact for clients, and support the delivery of high-quality service. The successful candidate will also play a vital role in team oversight, governance, training, and continuous improvement initiatives.

This is an excellent opportunity for an experienced individual to join a team who are committed to providing exceptional client service to our network of clients

RESPONSIBILITIES

Serve as a trusted advisor and primary contact for custody clients, ensuring proactive communication and service excellence.
Support and guide daily team operations, ensuring governance, control checks, and workflow efficiency.
Lead service reviews, support onboarding, and continuous improvement initiatives to enhance client experience.
Facilitate knowledge sharing, coaching, and departmental training to build team capability and performance.
Promote a collaborative, inclusive, and high-integrity work environment aligned with GFS values.
Uphold risk and control standards while driving productivity and innovation across service delivery.

Major Duties

Client Relationship Management

Ownership of Custody Relationships for assigned clients.
Point of consultation for clients.
Initiates frequent, proactive communication.
Leads / Conducts Service reviews, due diligence preparation/ MIS overview.
Supporting new business for more complex client onboarding.
Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc.
Create and maintain network with peers across the Dept – Teams Channels, catch ups etc.

Team Oversight and Governance

Assist with oversight of a team of client service representatives that are responsible for day to day servicing of our clients.
Timely completion of control report checks eg: EOD checklist, Oversight of Dynamic Dashboards, Daily Reconciliations.
Ensure governance documentation/systems and initiatives are fully updated and maintained e.g. SP Hub / ASL log / Project Initiatives.
Queue management and review of Power BI reporting.
Trend Analysis and workflow management.
1st point of consultation for complex issues for junior partners.
Identify efficiencies to streamline and enhance our client service offering.

Training and Development

Participate in training discussions – new training or improvements to existing.
Facilitate on the job training across the department (using case examples) where required.
Conduct inter-department bridge meeting with engagement from senior lead.
Track service & delivery results against project plans and SLDs (Service Level Delivery).
Ensure associated administrative activities are completed in a timely manner.
Monitor service delivery through client reviews, surveys, specific client feedback, consultant feedback etc.
Provide appropriate escalation of service & delivery and other relevant issues and/or opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients.

Leadership and Culture

Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
Create and foster an inclusive environment where all partner interact with trust, respect and a shared sense of purpose and collective impact.
Assist your Manager to set clear goals, expectations and provide regular updates to the team.
Contribute to mid and end of year review process as required by your manager eg provide written feedback on partners you have worked with to develop.
Conduct i2i meetings as requested by your manager.
Support and guide partners development through daily coaching and training opportunities.
Be a mentor for junior partners across the Dept, not necessarily in your own team.

Risk and Innovation

Adherence to all corporate policies including risk and control policies set forth by Northern Trust and all regulated bodies.
Continuously risk and control focused on all aspects of service delivery.
Creative in proposing and implementing productivity initiatives.

Skills/ Experience

Several years’ experience within Fund Services (preferably Custody)
Technical knowledge of the securities industry, its products and instruments.
Working knowledge of Microsoft applications.
Strong leadership skills, and as an advocate for the company.
Excellent interpersonal skills including ability to persuade and influence change / best practice.
Ability to communicate with partners and clients at all levels.
Ability to create and foster an inclusive environment within overall team.
Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation.
Proven ability to improve service delivery, efficiency, effectiveness and productivity.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Consultant, Custody Client Service Operations - Hybrid

Job Description