Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Galway

Summary:

The Genesys Digital & AI group builds the innovations that power customer experiences for 7,500+ organisations worldwide.

As a Staff engineer you will be responsible for the development of features used to deliver mission critical cloud products. You'll work in a fast-paced environment where continuous change, innovation and experimentation are all encouraged. On a team that use a variety of technologies and languages to iteratively deliver software in a true DevOps model following CI/CD and agile best practices. You will be a leader, mentor and role model for your peers and juniors.

The team are a highly-collaborative group who take great pride in their work and in learning from each other, but still find time for some fun along the way.

What You Will Do:

Design and develop high quality, efficient, testable software to implement key product features.
Own features beginning to end from design documents and reviews to acceptance testing and deployment.
Work across teams to lead feature development that spans several microservices
Resist poor or short-term solutions, instead favouring pragmatic, incremental enhancements that work toward long-term goals
Review code and provide feedback relative to best practices, improve readability and anticipate issues.
Troubleshoot production support issues post-deployment and come up with solutions as required.
Apply processes appropriately for data security, traceability and information sharing.

What we’re looking for:

Degree in Computer Science, Software Engineering, or related work experience.
Excellent programming skills, particularly in Java but Python would also be useful.
Cloud and ideally AWS experience
7+ years of experience in Software Engineering.
Working experience with REST API back-end services
Expert level understanding of object-oriented programming & design.
Proactive, self-driven, and possessing a growth mindset.
Able to learn and pick up new technologies quickly.
Effective communicator, capable of articulating complex ideas with clarity and actively listening to understand others.
Ability to come up with random facts that have nothing to do with work (desirable but not essential)

Desirable Experience or Appetite to Learn:

Event-driven architecture, e.g. using Kafka, Kinesis, SQS.
AWS cloud technologies.
Latest AI technologies e.g. LLM prompting for co-pilots
Security, privacy and governance of enterprise software.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Staff Software Engineer

Job Description