At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

The role:

As our Lead Sales Operations Analyst you’ll act as a Business Partner to EMEA Sales Leadership, playing a key role in connecting a growing sales team with processes and data. This role will work to independently identify business insights, continually improve sales processes, while helping to drive the implementation of global initiatives within EMEA.

Dublin, Ireland (Hybrid: 3 days p/week in office)

How you’ll make an impact:

Manage advanced reporting and analytics project requests from internal stakeholders
Independently identify analysis opportunities to better understand sales trends and the organization.
Understand data environment in systems of record, and "best data to use".
Build connections and collaborative relationships beyond one’s own team to help achieve business objectives.
Analyze Klaviyo data, produce and maintain sales reports, present and distribute data interpretations and educate sales leadership on analysis best practices.
Making recommendations to the marketing and sales departments based on market analysis.
Analyze historical data to provide sales insights regarding performance, seasonality, high level trends, etc. to sales leadership.
Identify opportunities through data to drive an efficient sales process and generate revenue.
Educate, consult and enforce Salesforce best practices within the sales team.
Continuously improve Salesforce.com data quality, address reporting and process issues, and own resolution of said issues.
Identify systems and process learning opportunities for the sales team, and partner with enablement to create documentation and training sessions to address these gaps.
Manage operational projects to assist the sales team in meeting their revenue goals (e.g. identifying and assigning Target Accounts in Salesforce).
Plan and forecast sales revenue on a weekly, monthly and annual basis.
Performs other related duties as assigned.

Who you are:

5+ years of Sales Operations experience, including funnel analysis and forecasting in a B2B SaaS company
You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Proven experience of driving operational improvements within a B2B SaaS sales organisation
Advanced skills in Salesforce and Tableau (or other BI applications) and SQL.
Proven experience working with complex data and a strong ability to translate the data sharing insights into business recommendations.
Excellent verbal and written communication skills with a customer focus.
Excellent organizational skills and attention to detail.
Excellent time management and prioritization skills, with a proven ability to meet deadlines.
Excellent analytical and problem-solving skills.
Are constantly thinking of ways to create efficiencies
Ability to operate effectively in a high-paced environment.
Advanced knowledge of Google Suite or related software.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Lead Sales Operations Analyst

Job Description