Job Title: Senior Clinical Quality and Safety Manager

Location: Merchants Court, 24 Merchants Quay, Dublin 8

Reporting to:Head of Operations & Service Delivery

Contract: Contract of Indefinite Duration, Full Time

Hours Per week: 37.5 hours

Summary

MQI are seeking a qualified health care professional to fulfil the role of Senior Clinical Quality and Safety Manager. The successful candidate will lead the oversight and implementation of clinical quality and safety standards across MQI, ensuring that MQI provide safe, high quality, trauma informed and impactful services.

Working in close partnership with the Operations Leadership Team, the Clinical Quality Manager will have a key role in clinical governance and risk management contributing to the development and implementation of organisational strategies, policies, and practices.

Current MQI Clinical services include:

Primary healthcare services operated from the MQI premises at Riverbank House. These include general and psychiatric nursing services, dental services, counselling and mental health services. GP services are provided by independent providers which include addiction support, community detox, and Opioid Substitution Treatment (OST) treatment. MQI operates a women’s weekly GP clinic at our Jane’s Place service, this clinic is operated via a third party

The Medically Supervised Injection Facility (MSIF), a hygienic, safe, medically supervised healthcare environment where people can inject drugs, obtained elsewhere, under the supervision of trained health professionals. The service operates seven days a week and is staffed by qualified nurses and project workers.

Clinical Detox, operates at our eight-bed residential unit at St Francis Farm, Tullow, Co. Carlow. Admissions are a combination of clients detoxing from the following substances: methadone and benzodiazepine, methadone only, benzodiazepines only, and suboxone.

Principal Responsibilities

Leadership and Clinical Quality Assurance

Provide leadership in clinical governance and the quality management framework across MQI services
Provide clinical supervision to other staff members at Clinical Nurse Manager level to ensure high standards of practice and governance.
Support multidisciplinary teams to ensure compliance with Quality Standards frameworks and develop and oversee a programme of ongoing review and improvement within clinical practices and services
Risk management – responsible for the clinical risk register and incident management procedures
Support clinical teams to comply with audit requirements, responding to areas of non-compliance and developing clear service improvement action plans in partnership with service teams
Work closely with 3rd party clinical service providers to ensure their compliance with best practice and adherence to relevant best practice guidelines.

Clinical Governance and Reporting

Support the effective function of the MQI Clinical Governance Groups, providing the groups with comprehensive reports on compliance, health and safety and risk management including incident reports.

Oversee integration of compliance records into the overall MQI database and provide evidence of compliance to regulators and funders.
Oversee the ongoing development of appropriate information systems and KPIs to monitor clinical performance
Work in partnership with the MQI Leadership Team and Board to oversee the ongoing development and improvement of MQI’s Clinical Governance, oversight and reporting structures
Attend the MQI Board of Management and Services Sub-Committee meetings as required, ensuring that Board members have access to relevant information relating to clinical quality and safety to enable them to make informed decisions.

Health and Safety

Attend the Quarterly MQI Health and Safety Committee meetings providing updated reports and action plans as required

Provide regular reports and guidance to senior management on any emerging issues/areas of concern and preventative or remedial actions that may be required.
Ensure that clinical related incidents and complaints are investigated, reviewed and remedial actions are implemented and monitored.
Report on clinical health and safety and incident management to MQI Clinical Oversight Groups, Senior Leadership Team and Board of Management.

Policy Review, Development and Training

Review and audit MQI clinical policies, procedures and practices in line with ethical policies and best practice guidelines

Provide mentoring, training and guidance to MQI staff (and external staff) in relation to clinical and related policies and practices as required
In partnership with MQI’s People and Culture Department support staff training and understanding of mental health, dual diagnosis, substance misuse, medications and impact on client behaviour/well-being.
Promote a culture of safety across MQI

The postholder may be required to perform other duties as appropriate to the post, which may be assigned to them from time to time. This briefing prospectus will be subject to review in the light of changing circumstances. It is not intended to be exhaustive but should be regarded as providing guidelines within which the appointee will work.

Person Specification

Education and Experience

Primary Degree in a Health-related discipline (Level 8)

An academic award in Health care management, Risk Management or Quality in Health Care
A working knowledge of the development and implementation of Risk Management and Quality Assurance Frameworks.
5 years post qualification clinical experience of delivery of clinical services in the areas of addiction, homelessness and mental health. with 3 years in a management role
A proven track record of leadership and multidisciplinary team management
Excellent communication and report writing skills
A passion for, and record of, working to create trauma informed and inclusive services.
An excellent working knowledge of relevant regulations, guidelines and legislation
Excellent strategic and analytical skills with the ability to combine long-term planning and short-term reactive work.
Personal credibility in developing and managing relationships with partner organisations, key stakeholders, and external contacts.
Full Clean Driving Licence

The deadline for applications is 15th May 2026.

Equal Opportunity

Merchants Quay Ireland is an equal opportunities employer and welcomes applications from all sections of the community.

Senior Clinical Quality and Safety Manager

Job Description