Amazon Web Services Infrastructure Reliability & Quality (IRQ) engineering team provides engineering support for our data center infrastructure mechanical and electrical equipment (Air Handling Unit, Switchgear, Breaker, Panel Board, UPS, Transformers, Generators, ATS etc.) as well as infrastructure security equipment (Cameras, Access Control, etc.) throughout their lifecycle. A critical piece of this support is ensuring the highest level of initial quality and ongoing support from our suppliers.

As a Senior Quality Engineer, you will ensure the highest standards of quality for AWS infrastructure equipment from supplier selection through field deployment. You will evaluate supplier capabilities through technical assessments and on-site evaluations, investigate quality issues using analytical approaches including failure mode analysis and apply engineering judgment to assess quality risks across design, manufacturing, and deployment stages. You will use critical thinking to drive field root cause analysis, identifying underlying failure mechanisms and developing effective corrective actions. Working closely with AWS Engineering teams, Procurement teams, Commissioning teams, and suppliers, you will develop data-driven insights from supplier performance metrics and field observations to drive improvements that enhance equipment quality. You will partner with engineering teams to define equipment specifications and acceptance criteria, work with suppliers to implement improvements through technical guidance and capability building, and collaborate with commissioning and operations teams to translate field performance findings into actionable quality improvements. You will also build and maintain quality roadmaps that align with AWS infrastructure goals, analyze trends across multiple equipment categories and suppliers to identify systemic quality challenges, and manage multiple concurrent quality initiatives across different regions and equipment types.

Keys to success in this role include sound judgment and excellent written/verbal communication skills.

Travel required, both international and domestic, approximately 30-50%

Key job responsibilities
In this role you will:
- Develop, implement and maintain the supplier quality roadmap across engineering and procurement teams.
- Conduct technical investigations of equipment failures to understand root causes and prevent recurrence
- Provide technical expertise on quality evaluation methods, testing approaches, and failure analysis techniques
- Drive supplier and product qualification and assessment processes in support of procurement teams. This includes developing technical approaches for evaluating new equipment and suppliers entering the AWS ecosystem
- Drive continuous improvement initiatives that address both immediate quality issues and long-term performance optimization
- Develop and implement Key Performance Indicators (KPIs) to monitor supplier quality performance and drive accountability
- Work on concurrent projects, sometimes in multiple geographical regions.

A day in the life
Your day will be a dynamic blend of technical investigation, strategic problem-solving, and cross-functional collaboration. You'll dive deep into equipment performance data, conduct detailed failure analyses, and develop innovative solutions that prevent future technical challenges. From remote meetings with global supplier teams to on-site technical assessments, you'll be at the forefront of maintaining AWS's infrastructure excellence.

About the team
AWS Infrastructure Reliability & Quality (IRQ) engineering team provides engineering support for our data center infrastructure equipment (Air Handling Unit, Switchgear, Breaker, Panel Board, UPS, Transformers, Generators, ATS, Cameras, Access Control etc.) throughout their lifecycle. Supplier Quality Engineering (SQE) team is part of the IRQ team and works on implementing proactive controls to reduce the incoming supplier quality issues.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Bachelor's degree in Engineering or a related field
- Knowledge of critical data center mechanical and electrical equipment
- Experience in data center design, construction, operations, or facility maintenance
- Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities
- Experience researching new designs, technologies, and construction methods of data center equipment and facilities
- Experience working with equipment suppliers, laboratories and manufacturing plants
- Technical expertise in evaluating electronic components and electro-mechanical systems Preferred Qualifications: - Professional Engineering or Architectural License
- Knowledge of building codes and regulations for your region
- Experience carrying design concepts through exploration, development, and into deployment or mass production
- Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Senior Supplier Quality Engineer, Infrastructure Reliability & Quality

Benefits

Job Description