Position Description

We are seeking an energetic and enthusiastic IT professional to join our Enterprise Application Services Team within IT Service Delivery. Our IT Service Delivery function designs, delivers, and supports all activities aligned with ESB’s IT strategy, providing innovative solutions across the organisation. ESB operates one of the most advanced IT and telecommunications environments in Ireland, supporting over 500 applications and serving as the country’s largest SAP user.

The Enterprise Application Services team manages and supports the Automic Workload Automation platform — a business‑critical enterprise system used extensively across ESB to automate, schedule, and orchestrate workflows and operational processes across numerous IT systems and applications. In this role, you will be responsible for managing, maintaining, and optimising Automic environments across the enterprise. You will ensure the reliable execution of business‑critical workloads while driving automation maturity through best‑practice configuration, monitoring, and continuous improvement.

In addition to workload automation, the Enterprise Application Services Support team also delivers, manages, and supports ESB’s enterprise file services and print infrastructure.

This position offers an excellent opportunity to develop and enhance technical skills in workload automation, enterprise services, and platform administration. It also provides scope to build broader capabilities such as stakeholder management, communication, and leadership.

The successful candidate will become a key member of the Enterprise Application Services team and play an important role in supporting ESB’s mission‑critical IT operations.

Key Responsibilities

Administer, maintain, and enhance the Automic Automation Engine (AE) platform, including AWI, agents, and associated infrastructure components.
Perform platform and server lifecycle management, including installation, upgrades, patching, environment refreshes, health checks, and decommissioning activities.
Design, configure, and optimise automation workflows, schedules, job objects, calendars, events, and reusable automation frameworks to support business operations.
Monitor and support daily workload execution and operational services, proactively identifying and resolving job failures, performance issues, system alerts, and service disruptions.
Integrate and support connectivity between Automic and enterprise applications, operating systems, cloud platforms, databases, and APIs, including SAP, Oracle, Linux, and Windows environments.
Manage print and infrastructure services, including print servers, queues, drivers, deployments, storage utilisation, data migrations, and service availability.
Ensure compliance, governance, and operational excellence through audit support, documentation management, logging and traceability, backup procedures, archiving, housekeeping activities, and capacity planning.

Experience and Qualifications

Essential

Minimum of 3 years’ hands‑on experience administering and supporting enterprise environments in a production setting, including troubleshooting, patching, security management, automation, and operational support.
Recognised third‑level qualification in Computing, Information Technology, or a related discipline, or equivalent relevant professional experience.
Demonstrated ability to diagnose, troubleshoot, and resolve complex production issues independently, with sound judgement on when escalation is required.
Strong understanding of cybersecurity best practices and secure operational procedures.
Excellent communication, documentation, and stakeholder management skills, with a collaborative approach to knowledge sharing and cross‑functional teamwork.

Desirable

Experience administering Automic Workload Automation or similar workload automation/orchestration tools (e.g., Control‑M, Autosys, Redwood).
Experience working with cloud platforms, preferably Microsoft Azure.
Familiarity with enterprise file services, print services, or other shared infrastructure platforms.
Exposure to ITIL practices or similar structured service‑delivery frameworks.

Location

This position will be based in 27 Fitzwilliam Street, Dublin 2.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Enterprise Application Services Team Leader, IT Delivery, Enterprise Services.

Why Work with Us?

Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€49,800 - €58,600 (depending on experience)

Closing Date

29th October 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Accountable and Ethical
Collaborative
Growing and Adaptive
Proactive
Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Workload Automation & Technical Administrator, Enterprise Applications

Benefits

Job Description