WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

The Systems & Tools Enablement Specialist supports vendor-facing frontline teams in executing effectively and consistently within core systems and tools. This role focuses on driving adoption, proficiency, and productive behaviors by translating defined system workflows into clear, field-ready enablement. This position does not own system configuration or administration.

Working within established enablement frameworks, this role helps identify where system usage or workflow clarity may be impacting execution and contributes to enablement programs that reinforce intended system behaviors. The Specialist partners with frontline leaders, Operations, and Enablement peers to deliver timely, practical guidance that supports consistent execution.

This role plays an important part in ensuring systems and tools are understood, applied as designed, and support frontline productivity.

RESPONSIBILITIES:

Systems Support & Needs Identification

Support the identification of common system usage challenges, workflow questions, and execution gaps by gathering feedback and reviewing system usage data
Stay informed on system updates, releases, and workflow changes to identify impacts to vendor-facing frontline teams and support appropriate enablement actions.

Systems Enablement Delivery

Own the design, delivery, and continuous improvement of vendor-facing frontline systems and tools enablement, including onboarding and ongoing education
Translate defined system workflows, processes, and changes into clear, consumable guidance using established enablement formats
Reinforce consistent system usage and productive behaviors aligned to intended workflows

Partnership & Team Collaboration

Partner with Operations and Enablement peers to support system rollouts and updates
Collaborate with Customer Readiness and Product Mastery Enablement to ensure systems guidance aligns with broader change enablement
Serve as a resource for frontline questions related to system usage, directing teams to the appropriate materials and documentation

Measurement & Continuous Improvement

Track and report on systems enablement metrics such as adoption, usage trends, and participation
Gather and synthesize frontline feedback to support evaluation of enablement effectiveness
Contribute insights and analysis to ongoing improvements of systems and tools enablement programs

SUCCESSFUL CANDIDATES HAVE:

Bachelor’s degree and a minimum of 2+ years of experience in Enablement, Customer Success, Operations, or a related field (or equivalent experience)
Experience supporting system adoption or workflow proficiency for vendor-facing teams
Strong written and verbal communication skills
Ability to apply defined processes and guidelines to practical execution scenarios
Proven ability to collaborate effectively within cross-functional teams
Customer-centric problem solving
Developing personal leadership and professional expertise
Drive results through consistent execution
Clear, practical communication

WORK MODEL:

This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.

WHAT WE LOVE ABOUT YOU:

Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.

Systems & Tools Enablement, Specialist (Vendor)

Job Description